Dexcom G7 CGM System
Managing your Dexcom Account
I’m creating my account using my mobile number. Why are you also asking for my email address?
Dexcom sends out important educational and support information covering your first 10 days with your new CGM system.
Can I create a Dexcom account using my mobile number?
This option is available only to new Dexcom customers who are using G7. If you create an account using your mobile phone number, we’ll send your verification code by text message. Your mobile number will become your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.
How do I create my dependent’s account?
If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.
Setting Up Your System
How do I share my glucose data with the Apple Health app?
To share glucose data with Apple Health...
What are the recommended Dexcom G7 Android smartphone settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
Can I use Dexcom G6 components with my Dexcom G7 CGM System?
No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.
How do I reset my Dexcom account password?
Learn how to reset your Dexcom account password and follow the instructions here.
Using Your Dexcom CGM System
Can I calibrate Dexcom G7?
Calibration is not required. If you want to calibrate, you can log it as an event within the G7 App on your smart device.
How to install the Dexcom G7 Apple iPhone Widget?
Follow these steps to install the Dexcom G7 Apple Widget for iPhone and add it to your home screen or lock screen, so you can easily see glucose numbers.
Using the Dexcom G7 App
What is Activity Logging?
Activity logging is a way to get data from other activity tracking apps and devices into G7 through Apple Health / Health Connect.
Does the Dexcom Follow app work with Dexcom G7?
Yes, the Dexcom Follow app works the same way as it did with the Dexcom G6 app on compatible smart devices
What do I do if I am having trouble getting activity data into my Dexcom G7 App?
To sync activity data, ensure that your watch, apps, and devices are linked to Apple Health or Health Connect.
Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?
Dexcom G7 has new alert sounds and sound options...
Changing Your Dexcom G7 Sensor
Troubleshooting
How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?
Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points...
How to install the Dexcom G7 Apple iPhone Widget?
Follow these steps to install the Dexcom G7 Apple Widget for iPhone and add it to your home screen or lock screen, so you can easily see glucose numbers.
Direct To Watch
Is Share available from my Watch when in Direct to Watch Mode?
Share is not available on smartwatches*. Your smartwatch can’t send information to followers. The primary user must use their Dexcom G7 phone app to use Share and Follow‡. Your phone must also be kept in Bluetooth range† of the sensor for the Share and Follow‡ feature to remain in use as well.
How do I connect my G7 sensor directly with my Apple Watch?
With Direct to Watch mode, you can see your CGM information on your smartwatch, even when you’re not near your phone†.
Is Direct to Watch available with the Dexcom G6 CGM System?
No, Direct to Watch is not available on Dexcom G6. As we continue to build out Dexcom G7’s connected partner ecosystem we encourage everyone to upgrade to Dexcom G7.
What smartwatches have Direct to Watch compatibility?
Currently, the Dexcom G7 Direct to Watch feature is only compatible with Apple Watch. See dexcom.com/compatibility for more information.
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