Managing your Dexcom Account

Dependent Account Creation

How do I create my dependent’s account?

If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.
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Creating a Dexcom account with your email address

Can all Dexcom users log in with their email?

No. You can’t log in with your email unless you used it to create and verify your Dexcom account.

Does signing up with my email affect how I log in?

Yes. If you sign up with your email, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

How do I create an account using my email address?

To create a Dexcom account, we have to verify your identity. Follow these steps to get an account created.

Creating a Dexcom account with your mobile number

I’m creating my account using my mobile number. Why are you also asking for my email address?

Dexcom sends out important educational and support information covering your first 10 days with your new CGM system.

Can I create a Dexcom account using my mobile number?

This option is available only to new Dexcom customers who are using G7. If you create an account using your mobile phone number, we’ll send your verification code by text message. Your mobile number will become your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

How do I create a Dexcom account using my mobile number?

Follow the steps in this FAQ to create a Dexcom account with your mobile phone number. To create a Dexcom account, we have to verify your identity. This is a safety measure that helps protect your personal information.

I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?

No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.

Logging in

Can all Dexcom users log in with their email?

No. You can’t log in with your email unless you used it to create and verify your Dexcom account.

How do I log in with my email address or a username?

If you used your email address or a username to create your account, follow these login instructions.

Does signing up with my email affect how I log in?

Yes. If you sign up with your email, it becomes your Dexcom user ID. You’ll use it to log in to all Dexcom apps and services.

I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?

No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.

Resetting Password

I use Dexcom G7. How do I reset my password?

First, you need to know your user ID.

How do I know if my certification code will be send in an email or text message?

Your user ID determines whether you will get a verification code by email or text message
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