Troubleshooting Dexcom G6 CGM System
Updating Your Device Software
Why am I being asked to update my phone's operating system (OS) to continue getting Dexcom app updates?
Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps.
Using the Follow App
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer's glucose notifications. Turn on the ones you want.
Sensor Adhesion Issues
How can I avoid iritated or sensitive skin caused by the sensor adhesive?
Please find the answer here
Troubleshooting (Setting Up Your System)
I'm having trouble getting started - what should I do?
Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.
Using Your Sensor and Transmitter
Can the sensor be restarted after 10 days?
No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.
Setting Up Your Smartphone or Receiver
How do I set up the Dexcom G6 with my phone?
The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app.
Setting Up Sharing and Dexcom Clarity
How do I get to Dexcom Clarity?
Go to https://Clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.
What is a low utilization day?
When the low utilization filter is applied, days with less than 50% CGM data capture will display.
Why do I see "username or password are incorrect" when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings.
How can I customize Dexcom Clarity?
In Dexcom Clarity, use the Settings page to customize data display and sharing.
Troubleshooting (CLARITY/Studio Reporting Software)
Who should I contact if I have questions regarding Dexcom Clarity?
Please contact your local Dexcom representative.
Exporting and Sharing Reports
How do I access past data from Dexcom STUDIO?
At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.