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Press the applicator more firmly against your skin before pushing the button. Read more.

Why can&#x27;t I press the applicator button?

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM System.

Can I use Dexcom G6 components with my Dexcom G7 CGM System?

Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.

How can I keep my Dexcom sensor adhered to my body?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone&#x27;s Bluetooth settings and turn Bluetooth off.

If I am replacing my compatible smart device, what will I need to do?

The &quot;Bluetooth is off&quot; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.

What does the &quot;Bluetooth is off&quot; alert mean?

Pairing usually takes less than 5 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device.

Why is My Dexcom Device Still Searching?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy.

What do I do if my CGM values seem inaccurate?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

Why am I getting Signal Loss?

The Calibration Not Used alert means the sensor was not able to use the calibration you entered.

Troubleshooting Dexcom G7 CGM System

Troubleshooting Dexcom G7 CGM System topics