Sensor Replacement
Sensor Replacement
What is Dexcom’s sensor replacement policy?
At Dexcom, we work hard to treat our customers fairly and ensure a positive experience with our CGM technology...
What will I need when contacting Tech Support to report a sensor issue?
To report a sensor issue and request a replacement under the Dexcom Sensor Replacement Policy, you will need the unique identifying number of your product, otherwise known as the Serial Number (or “SN”). The information below will help you locate the SN of your product generation as the SN of different generations are located on different components of the system or in different sections of the mobile app or receiver...