error fb Gplus IN twitter down-arrow Email Phone Check-Mark padlock circle_arrow minus plus play_btn close Clipboard_Icon Shopping-Cart_Icon Speech_Bubble_Icon Stethoscope_Icon pharmacists menu left-arrow right-arrow facebook search cart

Top FAQs

  • The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

    LBL016100 Rev002
  • We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

    LBL016100 Rev002
  • A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

    LBL016100 Rev002
  • iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit www.dexcom.com/compatibility

    LBL016100 Rev002
  • Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

    New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

    Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

     

    LBL016100 Rev002
  • We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.

               
     United States

    Dexcom G6
    App

     

    iPhone
    5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR

    iPod Touch
    6th Generation

    Apple iOS
    10.3.2 - 12.1.2 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3, Series 4

    Apple watchOS
    3.0.0 - 5.1.2  (for compatible devices only)

    Google
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL

    Samsung Galaxy
    S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+
    Note 5, Note 8, Note 9
    J3 [Models SM-J327, SM-J330 and SM-J337)

    LG
    G5, G6, G7 ThinQ 

    Android OS
    7.0.0 - 9.0.0 (for compatible devices only)

    Android Watch OS
    Android Wear OS: 2.0 - 2.9 (for compatible devices only)
    Wear OS: 1.0 - 2.0 (for compatible devices only)

    Dexcom G5 Mobile
    App

     

    iPhone
    4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR  

    iPod Touch
    6th Generation 

    iPad
    3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation

    Apple iOS
    9.0.0 - 12.1.3 (for compatible devices only)

    Apple Watch(requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3, Series 4

    Apple watchOS
    3.0.0 - 5.1.3 (for compatible devices only)

    Google
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL

    Samsung Galaxy
    S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+
    Note 5, Note 8, Note 9
    J3 [Models SM-J327, SM-J330 and SM-J337)

    LG
    G4, G5, G6, G7 ThinQ

    Motorola
    Nexus 6

    Android OS
    6.0.0 - 9.0.0 (for compatible devices only) 

    Android Watches Wear OS (requires a compatible smart device)
    Android Wear OS: 2.0 - 2.9 (for compatible devices only)
    Wear OS: 1.0 - 2.0 (for compatible devices only) 

    Dexcom Share2 App

     

    iPhone
    4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR

    iPod touch
    6th Generation

    iPad
    3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation

    Apple iOS
    10.0.1 - 12.1.3 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3

    Apple watchOS
    3.0.0 - 5.1.3 (for compatible devices only)              

    Dexcom Follow
    App

     

    iPhone
    4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR 

    iPod touch
    6th Generation

    iPad
    3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation 

    Apple iOS
    10.0.1 - 12.1.3 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3

    Apple watchOS
    3.0.0 - 5.1.3 (for compatible devices only)

    Samsung Galaxy 
    S5, S6, S7 Edge, S8, S8+, S9, S9+ 
    Note 8 
    J3 [Models SM-J327, SM-J330 and SM-J337)

    LG
    G5

    Other Android Devices
    Motorola Nexus 6, Sony Xperia, HTC One 8

    Android OS
    4.4.4 - 8.0.0 (for compatible devices only)

    CLARITY reports
    app

     

    iPhone
    5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, X 

    Apple iOS
    10.3 - 11.4.1 (for compatible devices only)

    Google
    Pixel

    Samsung Galaxy
    S5, S6, S7, S8, LG G4, LG G5, LG G6
    Note 5, Note 8

    Motorola
    Nexus 6

    Android OS
    Android device using OS version 6.0 or later (for compatible devices only)

    Dexcom Glucose
    Program

     

    Google
    Pixel, Pixel 2  

    Samsung
    Galaxy S6, Galaxy S6 Edge, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+
    Galaxy Note 5, Galaxy Note 8, Galaxy Note 9
    Galaxy J3 (Models SM-J327 and SM-J330)

    LG
    G5, G6, G7 ThinQ

    Android OS
    7.0.0 - 9.0.0 (for compatible devices only)

    Fitbit Watch (requires a compatible smart device)
    Versa 

    Fitbit Watch OS
    2.1 - 3.0 (requires a compatible smart device)

     

     

    The follower will also need an internet connection to access data.

    Identify your iPhone model

               

     

    LBL015073 Rev037