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Top FAQs

  • Google Fit and Samsung Health are health and fitness tracking apps available for use with Android devices. You can now enable the Dexcom G6 app to send glucose data to both apps. The apps will display glucose information with a three-hour delay. They will not display real-time glucose information.

    Follow these steps to enable the sharing of glucose data from the G6 CGM app to your Google Fit app:

    • Go to the menu in the G6 CGM app
    • Choose settings
    • Choose Health Apps
    • Select Google Fit
    • Update the toggle from “Off” to “On” and select “Done”
    • Select “Allow” on next screen
    • Choose your Dexcom account from the account list
    • On the next screen select “Allow” again and your data sharing should now be enabled.

    Please note: To enable your Google Fit users must be using Dexcom G6 CGM app version 1.4.0 

     

    Follow these steps to enable the sharing of glucose data from the G6 CGM app to your Samsung Health app:

    • Go to the menu in the G6 CGM app
    • Choose settings
    • Choose Health Apps
    • Select Samsung Health App
    • Update the toggle from “Off” to “On” and select “Done”
    • Select “Allow” on next screen
    • Choose your Dexcom account from the account list
    • On the next screen select “Allow” again and your data sharing should now be enabled.

    Please note: To enable Samsung Health users must be using Dexcom G6 CGM app version 1.4.0 

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  • The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

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  • We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

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  • A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

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  • iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit www.dexcom.com/compatibility

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  • Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

    New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

    Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

     

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  • We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.

               
     United States

    Dexcom G6
    App

     

    iPhone
    5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR

    iPod Touch
    6th Generation

    Apple iOS
    11.0.0 - 12.3.1 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3, Series 4

    Apple watchOS
    3.0.0 - 5.2.1  (for compatible devices only)

    Google
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL

    Samsung Galaxy
    S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+
    Note 5, Note 8, Note 9
    J3 (Models SM-J327, SM-J330 and SM-J337)
    J5 (Model SM-J530)
    A5 (Model SM-A520)
    A6 (Model SM-A600)
    A6+ (Model SM-A605)
    A7 (Model SM-A750)

    LG
    G5, G6, G7 ThinQ 
    V40 ThinQ 

    Huawei
    P20, P20 Pro

    Android OS
    7.0.0 - 8.1.0 (for compatible devices only)

    Android Watch OS
    Android Wear OS: 2.0 - 2.9 (for compatible devices only)
    Wear OS: 1.0 - 2.0 (for compatible devices only)

    Dexcom G5 Mobile
    App

     

    iPhone
    5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR  

    iPod Touch
    6th Generation 

    iPad
    4, Air, Air 2, Mini 2, Mini 3, Mini 4, Pro, 5th Generation

    Apple iOS
    10.0.0 - 12.3.1 (for compatible devices only)

    Apple Watch(requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3, Series 4

    Apple watchOS
    3.0.0 - 5.2.1 (for compatible devices only)

    Google
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL

    Samsung Galaxy
    S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+
    Note 5, Note 8, Note 9
    J3 (Models SM-J327, SM-J330 and SM-J337)
    J5 (Model SM-J530)
    A5 (Model SM-A520)
    A6 (Model SM-A600)
    A6+ (Model SM-A605)
    A7 (Model SM-A750)

    LG
    G5, G6, G7 ThinQ
    V40 ThinQ 

    Huawei
    P20, P20 Pro

    Android OS
    6.0.0 - 8.1.0 (for compatible devices only) 

    Android Watches Wear OS (requires a compatible smart device)
    Android Wear OS: 2.0 - 2.9 (for compatible devices only)
    Wear OS: 1.0 - 2.0 (for compatible devices only) 

    Dexcom Share2 App

     

    iPhone
    4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR

    iPod touch
    6th Generation

    iPad
    3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation

    Apple iOS
    10.0.1 - 12.3.1 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3

    Apple watchOS
    3.0.0 - 5.2.1 (for compatible devices only)              

    Dexcom Follow
    App

     

    iPhone
    5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR

    iPod touch
    6th Generation

    iPad
    Air, Air 2, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation

    Apple iOS
    11.0.0 - 12.2.0 (for compatible devices only)

    Apple Watch (requires a compatible smart device)
    1st Generation, Series 1, Series 2, Series 3, Series 4

    Apple watchOS
    4.3.0 - 5.1.3 (for compatible devices only)  

    Samsung Galaxy 
    S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+
    Note 5, Note 8, Note 9
    J3 (Models SM-J327, SM-J330 and SM-J337)

    LG
    G4, G5, G6, G7

    Google 
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL 

    Android OS
    6.0.1 - 9.0.0 (for compatible devices only)

    CLARITY reports
    app

     

    iPhone
    5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, X 

    Apple iOS
    10.3 - 11.4.1 (for compatible devices only)

    Google
    Pixel

    Samsung Galaxy
    S5, S6, S7, S8, LG G4, LG G5, LG G6
    Note 5, Note 8

    Motorola
    Nexus 6

    Android OS
    Android device using OS version 6.0 or later (for compatible devices only)

    Dexcom Glucose
    Program

     

    Google
    Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL

    Samsung
    S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ 
    Note 5, Note 8, Note 9
    J3 (Models SM-J327, SM-J330 and SM-J337)
    A5 (Model SM-A520) 

    LG
    G5, G6, G7 ThinQ

    Huawei
    P20, P20 Pro

    Android OS
    7.0.0 - 9.0.0 (for compatible devices only)

    Fitbit Watch (requires a compatible smart device)
    Versa 

    Fitbit Watch OS
    2.1 - 3.0 (requires a compatible smart device)

     

     

    The follower will also need an internet connection to access data.

    Identify your iPhone model

               

     

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