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Top FAQs

  • The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

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  • We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

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  • A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

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  • iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit www.dexcom.com/compatibility

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  • Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

    New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

    Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

     

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  • Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa. 

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  • The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.  

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  • Without your sensor code, you’ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours. 

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  • Yes, you’ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip. 

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  • When you start a new sensor, you must enter a code into your display device to use the G6 without fingerstick calibrations. Each sensor has its own code printed on the back of the adhesive patch. Do not use a code from a different sensor or make up a code. If you do not enter the correct code, your sensor will not work as well and could be inaccurate. If you have lost the sensor code, you may calibrate the G6 using fingersticks.  

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  • Dexcom Share is a feature within the G6 app that allows for remote monitoring.   One person, (the Sharer) may transfer their CGM information to another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions.

    *Requires separate Follow App and internet connectivity.  

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  • Just like G5 Mobile, sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years). 

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  • Dexcom CARE is available for users needing assistance with getting started. Their team of Diabetes Coaches can be contacted at 844-607-8393.

    Dexcom Technical Support is available 24/7 and can be reached at 844-607-8398.

     

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  • The “Urgent Low Soon” alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL) — allowing them time to take appropriate action before an event happens. 

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  • No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for treatment decisions for 10 days without restart.  

    *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

     

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  • The Dexcom G6 sensor can be worn up to 10 days. 

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  • A G6 transmitter lasts for three months (same as G5 Mobile). 

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  • A new Dexcom patient will receive the Dexcom G6 system – a receiver, transmitter and sensors. If you’re an existing Dexcom patient who has the Dexcom G5 touchscreen receiver, you can upgrade the receiver with the new G6 software (visit store.dexcom.com/update-tool) and only purchase the sensors and transmitter. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app. 

    * To view the latest supported devices, visit www.dexcom.com/compatibility

     

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  • The Dexcom G6 is the latest generation of CGM available from Dexcom. New features include factory calibration, a 10-day sensor wear period, a one-touch auto-applicator, a new “Urgent Low Soon” Alert, acetaminophen blocking* and a discreet, low-profile wearable transmitter.

    *G6 readings can be used to make diabetes treatment decisions when taking up to a maximum acetaminophen dose of 1,000mg every 6 hours. Taking a higher dose may affect the G6 readings.

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  • The Dexcom G6 is Dexcom’s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated—so no fingersticks are required.* The Dexcom G6 is comprised of a sensor, transmitter and display device (receiver and/or compatible smart device)**. The system features a redesigned, one-touch auto-applicator and sleek, discreet transmitter. The Dexcom G6 sends glucose readings to a smart device or the Dexcom receiver every 5 minutes. The Dexcom G6 is indicated for patients ages 2 and older.

    *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

    ** To view the latest supported devices, visit www.dexcom.com/compatibility

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  • Click here for information on getting through airport security with the Dexcom G6® CGM System

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  • We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.

               
     United States

    Dexcom G6
    App

     

    iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X, iPhone Xs, iPhone Xs Max

    iPod touch 6th Gen

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3, Apple Watch Series 4 (watches require compatible smart device to use app)

    iOS 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3.0, 11.3.1, 11.4.0, 11.4.1, 12.0, 12.0.1

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3, 5.0

    Google Pixel (Android 7.1.2, 8.0.0, and 8.1.0), Google Pixel XL (Android 8.0.0, and 8.1.0)

    Google Pixel 2 (Android 8.00, 8.1.0, 9.0.0), Google Pixel 2 XL (Android 8.00, 8.1.0, 9.0.0)

    Samsung Galaxy S6 (Android 7.0.0), Samsung Galaxy S6 Edge (Android 7.0.0), Samsung Galaxy S7 (Android 7.0.0), Samsung Galaxy S7 Edge (Android 7.0.0), Samsung Galaxy S8 (Android 7.0.0), Samsung Galaxy S8 Plus (Android 7.0.0), Samsung Galaxy S9 (Android 8.0.0), Samsung Galaxy S9+ (Android 8.0.0), Samsung Galaxy Note 5 (Android 7.0.0), Samsung Galaxy Note 8 (Android 7.1.1), Samsung Galaxy Note 9 (Android 8.1.0), Samsung Galaxy J3 [Models SM-J327, SM-J330 and SM-J337] (7.0.0, 8.0.0)

    LG G5 (Android 7.0.0); LG G6 (Android 7.0.0), LG G7 ThinQ (Android 8.0.0) 

    Android Wear Watches
    Wear OS by Google 1.3, 1.4, 1.5, 2.0, 2.6, 2.7, 2.8 and 2.9 (watches require compatible smart device to use app)

    Dexcom G5 Mobile
    App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X, iPhone Xs, iPhone Xs Max  

    iPod touch 5th Gen, iPod touch 6th Gen 

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation) 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3, Apple Watch Series 4 (watches require compatible smart device to use app)

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1, 12.0, 12.0.1 

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2, 5.0

    Google Pixel (Android 7.1.2, 8.0.0, and 8.1.0)
    Google Pixel 2 (Android 8.1.0)
    Excludes "XL" models

    Samsung Galaxy S5 (Android 6.0.0-6.0.1), Samsung Galaxy S6 (Android 6.0.0-7.0.0), Samsung Galaxy S6 Edge (Android 6.0.0-7.0.0), Samsung Galaxy S7 (Android 6.0.1-7.0.0), Samsung Galaxy S7 Edge (Android 6.0.1-7.0.0), Samsung Galaxy S8 (Android 7.0.0-8.0.0), Samsung Galaxy S8 Plus (Android 7.0.0-8.0.0), Samsung Galaxy S9 (Android 8.0.0), Samsung Galaxy S9+ (Android 8.0.0), Samsung Galaxy Note 5 (Android 6.0.0- 7.0.0), Samsung Galaxy Note 8 (Android 7.1.1-8.0.0), Samsung Galaxy J3 [Models SM-J327, SM-J330 and SM-J337] (7.0.0-8.0.0)

    LG G4 (Android 6.0.0-6.0.1), LG G5 (Android 6.0.1-7.0.0); LG G6 (Android 7.0.0)

    Motorola Nexus 6 (Android 6.0.0-7.1.1)

    Android Wear Watches
    Wear OS by Google 1.3, 1.4, 1.5 and 2.0 (watches require compatible smart device to use app)

    Dexcom Share2 App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation, 6th Generation)

    Apple Watch (1st Generation),  Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)    

    iOS 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1, 12.0  

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2, 5.0 (watches require compatible smart device to use app)             

    Dexcom Follow
    App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X 

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad (5th Gen), iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad 6th Generation 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app) 

    iOS 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1, 12.0    

    watchOS 3.0, 3.1, 3.1.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2, 5.0 

    Google Pixel (Android 8.0.0)

    Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy J3 2017 Pro [SM-J330]  (Android 7.0.0-8.0.0), Samsung Galaxy S7 Edge (Android 6.0.0)

    LG G5 (Android 7.0.0)

    Android 6.0.1, 7.0 (Nexus 6 only) 

    CLARITY reports
    app

     

    iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X 

    Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S8, LG G4, LG G5, LG G6, Samsung Note 5, Samsung Note 8, Nexus 6, Google Pixel

    iOS 10.3, 10.3.1, 10.3.2, 10.3.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1  

    Android Device using OS version 6.0 or later

                  

     

     

     

    The follower will also need an internet connection to access data.

    Identify your iPhone model

              

     

     

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