Top FAQs

• How do I set up the Dexcom G6 with my phone?

  The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

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• Are there any devices that are compatible with G5 that are not compatible with G6?

  We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

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• What smart devices are compatible with the G6?

  A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

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• What smart phones are compatible with the Follow app?

  iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit www.dexcom.com/compatibility

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• Does the Follow App work with G6?

  Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

  New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

  Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

   

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• What devices and software are compatible with the Dexcom CGM apps?

  ^{We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.}

             

  	United States
  Dexcom G6 App	iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR iPod Touch 6th Generation Apple iOS 10.3.2 - 12.1.2 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3, Series 4 Apple watchOS 3.0.0 - 5.1.2  (for compatible devices only) Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Samsung Galaxy S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ Note 5, Note 8, Note 9 J3 [Models SM-J327, SM-J330 and SM-J337) LG G5, G6, G7 ThinQ  Android OS 7.0.0 - 9.0.0 (for compatible devices only) Android Watch OS Android Wear OS: 2.0 - 2.9 (for compatible devices only) Wear OS: 1.0 - 2.0 (for compatible devices only)
  Dexcom G5 Mobile App	iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR   iPod Touch 6th Generation  iPad 3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation Apple iOS 9.0.0 - 12.1.3 (for compatible devices only) Apple Watch(requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3, Series 4 Apple watchOS 3.0.0 - 5.1.3 (for compatible devices only) Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ Note 5, Note 8, Note 9 J3 [Models SM-J327, SM-J330 and SM-J337) LG G4, G5, G6, G7 ThinQ Motorola Nexus 6 Android OS 6.0.0 - 9.0.0 (for compatible devices only)  Android Watches Wear OS (requires a compatible smart device) Android Wear OS: 2.0 - 2.9 (for compatible devices only) Wear OS: 1.0 - 2.0 (for compatible devices only)
  Dexcom Share2 App	iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR iPod touch 6th Generation iPad 3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation Apple iOS 10.0.1 - 12.1.3 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3 Apple watchOS 3.0.0 - 5.1.3 (for compatible devices only)
  Dexcom Follow App	iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR  iPod touch 6th Generation iPad 3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation  Apple iOS 10.0.1 - 12.1.3 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3 Apple watchOS 3.0.0 - 5.1.3 (for compatible devices only) Samsung Galaxy  S5, S6, S7 Edge, S8, S8+, S9, S9+  Note 8  J3 [Models SM-J327, SM-J330 and SM-J337) LG G5 Other Android Devices Motorola Nexus 6, Sony Xperia, HTC One 8 Android OS 4.4.4 - 8.0.0 (for compatible devices only)
  CLARITY reports app	iPhone 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, X  Apple iOS 10.3 - 11.4.1 (for compatible devices only) Google Pixel Samsung Galaxy S5, S6, S7, S8, LG G4, LG G5, LG G6 Note 5, Note 8 Motorola Nexus 6 Android OS Android device using OS version 6.0 or later (for compatible devices only)
  Dexcom Glucose Program	Google Pixel, Pixel 2   Samsung Galaxy S6, Galaxy S6 Edge, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+ Galaxy Note 5, Galaxy Note 8, Galaxy Note 9 Galaxy J3 (Models SM-J327 and SM-J330) LG G5, G6, G7 ThinQ Android OS 7.0.0 - 9.0.0 (for compatible devices only) Fitbit Watch (requires a compatible smart device) Versa  Fitbit Watch OS 2.1 - 3.0 (requires a compatible smart device)

   

   

  The follower will also need an internet connection to access data.

  Identify your iPhone model

             

   

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