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Top FAQs

  • How do I set up the Dexcom G6 with my phone?

    The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

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  • Are there any devices that are compatible with G5 that are not compatible with G6?

    We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

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  • What smart devices are compatible with the G6?

    A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

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  • What smart phones are compatible with the Follow app?

    iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

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  • Does the Follow App work with G6?

    Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

    New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

    Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

     

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  • What devices and software are compatible with the Dexcom CGM apps?

    We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.

               
     United States

    Dexcom G6
    App

     

    iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X

    iPod touch 6th Gen

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)

    iOS 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3.0, 11.3.1, 11.4.0, 11.4.1

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3

    Google Pixel (Android 7.1.2, 8.0.0, 8.1.0)
    Google Pixel 2 (Android 8.0.0, 8.1.0)
    Excludes “XL” models

    Samsung Galaxy Note 5 (Android 7.0.0), Samsung Galaxy Note 8 (Android 7.1.1), Samsung Galaxy S6 (Android 7.0.0), Samsung Galaxy S6 Edge (Android 7.0.0), Samsung Galaxy S7 (Android 7.0.0), Samsung Galaxy S7 Edge (Android 7.0.0), Samsung Galaxy S8 (Android 7.0.0), Samsung Galaxy S8 Plus (Android 7.0.0), Samsung Galaxy S9 (Android 8.0.0), Samsung Galaxy S9+ (Android 8.0.0), Samsung Galaxy J3 [SM-J327 models only, including J3 Eclipse, J3 Emerge, J3 Prime, Express Prime 2, Amp Prime 2] (Android 7.0.0), Excludes Samsung “Active” models, LG G5 (Android 7.0.0), LG G6 (Android 7.0.0)

    Android Wear Watches
    Wear OS by Google 1.3, 1.4, 1.5, 2.0, 2.6, 2.7, 2.8 and 2.9

    Dexcom G5 Mobile
    App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X 

    iPod touch 5th Gen, iPod touch 6th Gen 

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation) 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1  

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2 

    Google Pixel (Android 7.1.2, 8.0.0, and 8.1.0)
    Google Pixel 2 (Android 8.1.0)
    Excludes “XL” models

    Samsung Galaxy S5 (Android 6.0.0-6.0.1), Samsung Galaxy Note 5 (Android 6.0.0- 7.0.0), Samsung Galaxy S6 (Android 6.0.0-7.0.0), Samsung Galaxy S6 Edge (Android 6.0.0-6.0.1), Samsung Galaxy S7 (Android 6.0.1-7.0.0), Samsung Galaxy S7 Edge (Android 6.0.1-7.0.0); LG G4 (Android 6.0.0), LG G5 (Android 6.0.1-7.0.0); Motorola Nexus 6 (Android 6.0.0-7.1.1), Samsung Galaxy S8 (Android 7.0.0), Samsung Galaxy S8 Plus (Android 7.0.0), Samsung Galaxy S9 (Android 8.0.0), Samsung Galaxy S9+ (Android 8.0.0), Samsung Galaxy Note 8 (Android 7.1.1), LG G6 (Android 7.0.0), Samsung Galaxy J3 [SM-J327 models only, including J3 Eclipse, J3 Emerge, J3 Prime, Express Prime 2, Amp Prime 2]  (Android 7.0.0)
    Excludes Samsung “Active” models

    Android Wear Watches
    Wear OS by Google 1.3, 1.4, 1.5 and 2.0 (watches require compatible smart device to use app)

    Dexcom Share2 App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad (5th Generation, 6th Generation)

    Apple Watch (1st Generation),  Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app)    

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.0, 11.0.1, 11.0.2, 11.0.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1  

    watchOS 3.0, 3.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.1, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2 (watches require compatible smart device to use app)         

    Dexcom Follow
    App

     

    iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 8, iPhone 8 Plus, iPhone X 

    iPod touch 5th Gen, iPod touch 6th Gen

    iPad 3, iPad 4, iPad (5th Gen), iPad Air, iPad Air 2, iPad Mini, iPad Mini 2, iPad Mini 3, iPad Mini 4, iPad Pro, iPad 6th Generation 

    Apple Watch (1st Generation), Apple Watch Series 1, Apple Watch Series 2, Apple Watch Series 3 (watches require compatible smart device to use app) 

    iOS 9.0, 9.0.1, 9.0.2, 9.1, 9.2, 9.3, 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.3.5, 10.0.1, 10.0.2, 10.0.3, 10.1, 10.1.1, 10.2, 10.2.1, 10.3, 10.3.1, 10.3.2, 10.3.3, 11.1.0, 11.1.1, 11.2.0, 11.2.1, 11.2.2, 11.2.5, 11.2.6, 11.3, 11.3.1, 11.4.0, 11.4.1    

    watchOS 3.0, 3.1, 3.1.1, 3.1.3, 3.2, 3.2.2, 3.2.3, 4.0, 4.2, 4.2.2, 4.2.3, 4.3, 4.3.1, 4.3.2 

    Samsung Galaxy S5, Samsung Galaxy S6, Sony Xperia Z3, HTC One M8, Nexus 6

    Android 4.4.4, 5.0, 5.0.1, 5.1.0, 5.1.1, 6.0 (Nexus 6 only), 6.0.1, 7.0 (Nexus 6 only) 

    CLARITY reports
    app

     

    Requires iOS 8.1 or later

    Compatible with iPhone, iPad, and iPod touch

    Any Android Device using OS version 6.0 or later

                  

     

     

     

    The follower will also need an internet connection to access data.

    Identify your iPhone model

              

     

     

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