Top FAQs

• Can I view my Dexcom G6 CGM data on an Apple Watch?

  Yes, you can check your CGM information on your wrist! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph. Use the digital crown to scroll the trend graph view between 1, 3, or 6 hours of data. 

  

  You can also view your number and arrow as a complication on your watch face. You can choose from 5 complication styles depending on your preferred watch face.

  

  To set up Dexcom G6 on your Apple Watch you’ll need to use the Watch app located on your compatible iPhone. To add complications, use the Watch app to choose the watch face and complication style that you want. If you would like the color of your Dexcom complication to reflect your glucose status, choose the multicolor option for the watch face.

  See your Apple Watch instructions for more detail on setting up an app on the watch. 

  When you wake your Apple Watch, it syncs your current CGM data from your compatible iPhone. There may be a brief delay before your watch app or complication shows current information. Place the Dexcom G6 app in the Dock and turn on background app refresh for best performance.

  Your Apple Watch will only communicate with your compatible iPhone, not the Dexcom G6 Transmitter. You will not receive alerts, alarms, and other notifications on the watch unless it is connected with your compatible iPhone. For example, if you have your watch on and you go out, but leave your iPhone at home, you will not receive any CGM updates.

  Compatibility:
  Dexcom G6 App v1.4 and Apple Watch running watchOS 3 or later required. US only.

   

   

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• Is the Dexcom G6 App compatible with Siri?

  With the latest G6 app update you can now ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

  This feature is only compatible with iOS devices using iOS 12 and above and supported Apple Watches and watchOS. Click here to view our compatible smart devices.

  Siri activation:

  To enable please follow these steps:

  • Make sure that you’re connected to the internet. 
  • Click on “Siri Shortcuts” from G6 App Settings 
  • Tap the “Set up Siri Shortcuts” button 
  • A setup wizard will launch to guide you through setting up this feature. If you haven’t yet enabled Siri on your iOS device, you will be guided to do that first. 
  • Record the phrase you would like to use when you want to activate the task. We recommend “What’s my glucose?”. Click the red button to activate recording and again to stop recording. 
  • Confirm – After recording you will see the transcribed text of the recorded phrase. Here you have the option to edit this phrase. Click “Done” to save.

   

  Siri response:

  When a reading is available you can activate Siri by using the recorded phrase (see recording instructions above) and one of the following standard phrases will be read:

  "Dexcom G6 says..." 

  • you're 110 and steady. 
  • you're 110 and slowly rising. 
  • you're 110 and slowly falling. 
  • you're 110 and rising. 
  • you're 110 and falling. 
  • you're 110 and rapidly rising. 
  • you're 110 and rapidly falling

   

  If a glucose reading is not available, you will be instructed to check the app for more information.

  This is an optional feature that must be set up by the user via a set up wizard in the G6 app. To use this feature, you MUST have Siri enabled on your phone and you must be connected to the internet. Siri responds only to your voice and the phrase you choose.

   

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• How do I set up the Dexcom G6 with my phone?

  The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named “Dexcom G6”.

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• Are there any devices that are compatible with G5 that are not compatible with G6?

  We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones - www.dexcom.com/compatibility.

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• What smart devices are compatible with the G6?

  A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

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• What smart phones are compatible with the Follow app?

  iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit www.dexcom.com/compatibility

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• Does the Follow App work with G6?

  Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. 

  New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. 

  Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it’s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again. 

   

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• What devices and software are compatible with the Dexcom CGM apps?

  ^{We recommend checking the Dexcom compatibility chart before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version.}

             

  	United States
  Dexcom G6 App	iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR iPod Touch 6th Generation Apple iOS 11.0.0 - 12.3.1 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3, Series 4 Apple watchOS 3.0.0 - 5.2.1  (for compatible devices only) Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Samsung Galaxy S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ Note 5, Note 8, Note 9 J3 (Models SM-J327, SM-J330 and SM-J337) J5 (Model SM-J530) A5 (Model SM-A520) A6 (Model SM-A600) A6+ (Model SM-A605) A7 (Model SM-A750) LG G5, G6, G7 ThinQ  V40 ThinQ  Huawei P20, P20 Pro Android OS 7.0.0 - 8.1.0 (for compatible devices only) Android Watch OS Android Wear OS: 2.0 - 2.9 (for compatible devices only) Wear OS: 1.0 - 2.0 (for compatible devices only)
  Dexcom G5 Mobile App	iPhone 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR   iPod Touch 6th Generation  iPad 4, Air, Air 2, Mini 2, Mini 3, Mini 4, Pro, 5th Generation Apple iOS 10.0.0 - 12.3.1 (for compatible devices only) Apple Watch(requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3, Series 4 Apple watchOS 3.0.0 - 5.2.1 (for compatible devices only) Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ Note 5, Note 8, Note 9 J3 (Models SM-J327, SM-J330 and SM-J337) J5 (Model SM-J530) A5 (Model SM-A520) A6 (Model SM-A600) A6+ (Model SM-A605) A7 (Model SM-A750) LG G5, G6, G7 ThinQ V40 ThinQ  Huawei P20, P20 Pro Android OS 6.0.0 - 8.1.0 (for compatible devices only)  Android Watches Wear OS (requires a compatible smart device) Android Wear OS: 2.0 - 2.9 (for compatible devices only) Wear OS: 1.0 - 2.0 (for compatible devices only)
  Dexcom Share2 App	iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR iPod touch 6th Generation iPad 3, 4, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation Apple iOS 10.0.1 - 12.3.1 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3 Apple watchOS 3.0.0 - 5.2.1 (for compatible devices only)
  Dexcom Follow App	iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, SE, 8, 8 Plus, X, XS, XS Max, XR iPod touch 6th Generation iPad Air, Air 2, Mini 2, Mini 3, Mini 4, Pro, 5th Generation, 6th Generation Apple iOS 11.0.0 - 12.2.0 (for compatible devices only) Apple Watch (requires a compatible smart device) 1st Generation, Series 1, Series 2, Series 3, Series 4 Apple watchOS 4.3.0 - 5.1.3 (for compatible devices only)   Samsung Galaxy  S5, S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+ Note 5, Note 8, Note 9 J3 (Models SM-J327, SM-J330 and SM-J337) LG G4, G5, G6, G7 Google  Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL  Android OS 6.0.1 - 9.0.0 (for compatible devices only)
  CLARITY reports app	iPhone 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, X  Apple iOS 10.3 - 11.4.1 (for compatible devices only) Google Pixel Samsung Galaxy S5, S6, S7, S8, LG G4, LG G5, LG G6 Note 5, Note 8 Motorola Nexus 6 Android OS Android device using OS version 6.0 or later (for compatible devices only)
  Dexcom Glucose Program	Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Samsung S6, S6 Edge, S7, S7 Edge, S8, S8+, S9, S9+  Note 5, Note 8, Note 9 J3 (Models SM-J327, SM-J330 and SM-J337) A5 (Model SM-A520)  LG G5, G6, G7 ThinQ Huawei P20, P20 Pro Android OS 7.0.0 - 9.0.0 (for compatible devices only) Fitbit Watch (requires a compatible smart device) Versa  Fitbit Watch OS 2.1 - 3.0 (requires a compatible smart device)

   

   

  The follower will also need an internet connection to access data.

  Identify your iPhone model

             

   

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