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Top FAQs

  • If you are not receiving notifications, one of the following may be the issue:

    • Ensure your low, urgent low or high notifications are turned on.
    • Check the delay setting for the notifications. If the delay is a value other than 0, you must be below (or above) the threshold for that amount of time before a notification is sent.
    • Your Sharer may not be sharing their glucose.
    • You may have chosen to disable all Dexcom Follow notifications.
    • You may have chosen to turn off notifications.
    • You may have an issue with an internet connection.
    • Dexcom SHARE server may be down.
    LBL-012281 Rev01