error fb Gplus IN twitter down-arrow Email Phone Check-Mark padlock circle_arrow minus plus play_btn close Clipboard_Icon Shopping-Cart_Icon Speech_Bubble_Icon Stethoscope_Icon pharmacists menu left-arrow right-arrow facebook search cart

Upcoming Obsolescence for the United States: Dexcom G4 Platinum/G5 Mobile CGM Systems*

This coming June 2020, Dexcom will discontinue the sale of transmitters for the Dexcom G4 PLATINUM and Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) Systems. We will not be able to guarantee the availability of Dexcom G4 PLATINUM or Dexcom G5 Mobile sensors beyond the end of this year.

As of June 30th, 2020, we will no longer support the Dexcom Share 2 app and it will cease to function after this date. Subsequently, if you are sharing your Dexcom G4 PLATINUM glucose data with Followers, they will no longer receive this information.

Further, Dexcom Studio will no longer be available for download, and we will discontinue support for the software on December 31st, 2020. In lieu of Dexcom Studio, all Dexcom CGM users have access to Dexcom CLARITY, which provides enhanced reporting and management tools. You can find more information here

We want our customers to experience the latest in CGM technology and invite you to learn about the Dexcom G6, our latest generation CGM system featuring zero fingersticks**, no calibration, and the ability to share your glucose data with up to 10 Followers.*** You can find more information here.

For current Dexcom G4 PLATINUM and Dexcom G5 Mobile users, your Reorder Sales Specialist or distributor will discuss your individual path to upgrade to the Dexcom G6 the next time you place an order for supplies. If your current insulin pump integrates with either the Decom G4 PLATINUM or Dexcom G5 Mobile Systems, please contact your pump manufacturer directly for upgrade information.

 

*This announcement is only applicable to residents of the United States. If you’re an international patient, please reach out to your local Dexcom team/distributor for more information specific to your location.
**If your glucose alerts and readings from the Dexcom G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.
***Separate Follow app and internet connection required.

 

 

 

Frequently Asked Questions

How much longer will Dexcom G4 PLATINUM and Dexcom G5 Mobile transmitters be available for purchase?
Dexcom G4 PLATINUM and Dexcom G5 Mobile transmitters will be available for purchase through June 30, 2020. Dexcom or your distributor will discuss your individual path to upgrade to the Dexcom G6 the next time you place an order for supplies.

How much longer will Dexcom G4 PLATINUM and Dexcom G5 Mobile sensors be available for purchase?
Dexcom G4 Platinum and Dexcom G5 Mobile sensors will be available for purchase through the end of 2020. Dexcom cannot guarantee the availability of Dexcom G4 PLATINUM and Dexcom G5 Mobile sensors beyond December 31st, 2020. Dexcom or your distributor will discuss your individual path to upgrade to the Dexcom G6 the next time you place an order for supplies.

What can I expect when Dexcom stops supporting the Dexcom Share 2 app on June 30th, 2020?
On June 30th, 2020, the Dexcom Share 2 app will cease to function. If you are sharing your Dexcom G4 PLATINUM data with Followers, they will no longer receive your glucose information after this date. Dexcom or your distributor will discuss your individual path to upgrade to the Dexcom G6, which will enable you to share your data with up to 10 followers, the next time you place an order for supplies.

If you are a Dexcom Follow app user currently receiving glucose data from a Dexcom G4 PLATINUM user, you will no longer receive this information after June 30th, 2020. After your Dexcom CGM user upgrades to the Dexcom G6 System, they can invite you to Follow them through the Dexcom G6 app.

What can I expect when Dexcom stops supporting Dexcom Studio on December 31st, 2020?
On December 31st, 2020, Dexcom will no longer offer troubleshooting or technical support for Dexcom Studio.

In lieu of Dexcom Studio, all Dexcom CGM users have access to Dexcom CLARITY, which provides enhanced reporting and management tools. You can find more information here.

How can I download Dexcom Studio?
We no longer offer Dexcom Studio for download and will discontinue support for the software on December 31st, 2020. In lieu of Dexcom Studio, all Dexcom CGM users have access to Dexcom CLARITY, which provides enhanced reporting and management tools. You can find more information here.

LBL018815 Rev001