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What Can I Do if My New G5 Transmitter is not Pairing to my Receiver or Smart Device?

Anytime you have a new transmitter, make sure you enter the serial number before you insert the transmitter into the sensor pod. After putting the transmitter’s serial number into the receiver or smart device, attach it into the sensor pod. Pairing can take anywhere from 10 to 30 minutes. 

You know the transmitter and receiver are paired when the Bluetooth icon stops blinking. When your Bluetooth icon is solid, go ahead and start your new sensor session. 


LBL013985 Rev002

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.