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Last Updated: June 19, 2020

Using the Dexcom Update Tool is similar to doing software updates on your computer. In order to get the latest software that Dexcom has to offer, you will first need to install the Dexcom Update Tool.

Access the Dexcom Update Tool here.

If you do not already have a Dexcom online account, you will need to create one in order to install the Update Tool.

Visit the User Guide for instructions to download/install the Update Tool on either a Windows or Macintosh computer.

Please view the below video for instructions on how to update the software on your Dexcom G5 touchscreen receiver.

Updating the software on your Dexcom G5 Touchscreen Receiver

 

Precaution: If you use Dexcom CLARITY, upload your receiver data to Dexcom CLARITY before updating your receiver with the Dexcom Update Tool. Updating your receiver software will permanently erase all stored data from the receiver. If you update your receiver you will not be able to use previous generations of our products, such as the Dexcom G4 or Dexcom G5. Updating your receiver software will reset your alerts and alarm. Consult your Dexcom User Guide for more information related to setting the alerts and alarm. Please note that after updating your Dexcom receiver you will need to re-pair your transmitter. For more information on pairing your transmitter, please click here

LBL019054 Rev001
 

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Dexcom G6 CGM System Guides

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.