If you are receiving a "No Readings" alert on your Dexcom G6 and you are not getting Dexcom G6 readings for the last 20 minutes, please follow the solutions below:
1. if water is between your transmitter and display device (for example, if you're swimming or showering)
2. if your transmitter is more than 20 feet away from your display device, and/or if there is an obstacle in between them (such as walls or metal)
3. if you are laying on your sensor while sleeping.
Please wait up to 3 hours while the system fixes itself. The sensor error will usually clear up within 1 hour. If not corrected after 3 hours, contact Technical Support (available 24/7) by submitting a request below or call 1-844-607-8398
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.