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What does the Transmitter Not Found alert mean?

Last Updated: September 10, 2020


If your transmitter didn’t pair with your display device and you are seeing a Transmitter Not Found alert please follow the below solutions:

  • Make sure the transmitter is snapped into a sensor and is flush with the sensor pod.
  • Use your meter. No alarm/alerts or Dexcom G6 readings will be available until fixed.
  • Make sure the transmitter SN in Settings matches the transmitter SN on the transmitter box.
  • App: For more information, tap Help.
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Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.