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What happens if I have trouble starting my Dexcom G6 sensor session?

Last Updated: September 10, 2020

Please ensure that your Dexcom G6 transmitter is paired correctly and that your previous sensor session has ended.

To end the sensor session early in the Dexcom G6 app, go to Stop Sensor in the Settings menu.To end the sensor session early in your Dexcom receiver, go to Stop Sensor in the Menu.
Once stopped, you can’t restart the current sensor session.

For more information on how to pair your transmitter or end a sensor session, please reference pages 85-90 in the Dexcom G6 User Guide

LBL019054 Rev001
 

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Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.