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If I call Dexcom for support, what should I prepare to ensure that I receive the best customer service?

Last Updated: September 10, 2020

Please have your Dexcom transmitter serial number, sensor LOT number, and mobile account username ready before calling to ensure that your support call is as efficient and beneficial as possible. It is also tremendously helpful for our support team if you have a record of dates of insertion for sensors and/or dates of activation for transmitters.

LBL019054 Rev001
 

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Dexcom G6 CGM System Guides

Need Additional Help?

Submit a Tech Support Request

Request Sensor Overpatches

Chat Live with Tech Support

At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.