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Why am I not receiving glucose notifications from the Dexcom Follow app?

Last Updated: June 18, 2020

There are several reasons you may not receive expected notifications.

Within the Dexcom Follow app:

  • Check your sharer’s glucose notifications. Turn on the ones you want.
  • Check each notification’s delay setting. If a delay is set, you’re only notified if the condition lasts longer than the delay.
  • Check your sharer’s status. If you see No Data, Disconnected, Not Sharing, or Removed by Sharer, you won’t receive notifications. Contact your sharer if you have questions.

Other issues:

  • Check that you have an internet connection.
  • Check your smart device settings. Open settings, then notifications. Find Dexcom Follow in the app list and turn on notifications.
  • The Dexcom server may be down. Check https://status.dexcom.com/ to see if there are any server issues.
  • If you continue to experience issues, contact Dexcom Technical Support at 1-844-607-8398 24 hours a day, 7 days a week.
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Need Additional Help?

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Chat Live with Tech Support

Available Monday - Sunday, 7AM - 9PM (PDT)