If you’re seeing this message, it means that your phone isn’t compatible with the Dexcom G6 app. As a result, you can’t install the app at this time. You must use a phone listed at www.dexcom.com/compatibility to install the app. These are Android phones that have passed our compatibility testing.
To learn more about what you will see on the Google Play Store once your phone is compatible, view "What will I see in the Google Play Store if my phone is compatible with the Dexcom G6 app?”
To learn more about the Dexcom compatibility process for Android phones, view “How soon will Dexcom support my Android phone?”
At this time, live chat is only available to US customers, Monday-Sunday from 7AM-9PM PDT.