How do I stop my Dexcom G6 app alert from sounding every 5 minutes?

iOS:

1. Tap the notification to open the app
2. Unlock your phone if needed
3. Tap OK on the alarm/alert in the app to acknowledge it

Android:

1. Tap the notification to open the app
2. Unlock your phone if needed
3. Tap OK on the alarm/alert in the app to acknowledge it

App:

How do I turn off alerts that I don’t need?

You can turn off most alerts in the alert settings.

App:

Receivers:

How do I customize Dexcom G6 alert settings?

When do you want to take action? Set your alert level at that number.

For example, if you don’t respond until your sensor reading is 65 mg/dL but your Low Alert is at 80 mg/dL, you’re getting alerts you don’t use. In that case, you’d adjust your Low Alert setting to 65 mg/dL so you only get an alert when it matters to you. Remember to always consult your healthcare provider before adjusting your high and low alert settings.

App:

Receivers:

How do I stop repeated alerts?

Insulin and food both take time to work. To avoid getting repeated alerts while you wait, turn off the Repeat feature in the alert settings.

G6 app:

G6 receivers:

How do I adjust the timing of my High Alert?

Waiting for your insulin to lower your sensor readings after a meal? Turn on the Repeat feature to get a High Alert in a couple of hours if your glucose is still high after your insulin should have taken effect.

This can help you avoid stacking insulin or taking doses too close together.

G6 app:

G6 receivers:

How do I silence alerts?

Always Sound, combined with your phone’s mute/Do Not Disturb setting, lets you control when you hear your alerts, as well as your phone’s other noises.

When Always Sound is off, and mute/Do Not Disturb is on, you hear only the Urgent Low Alarm, Transmitter Alert, and Sensor Failed Alert. You won’t hear any other noises from your phone.

In the app, you can also set up a schedule with only alerts you want in Settings > Alerts > Alert Schedule

App:

How do I choose different sounds for my alerts?

In the app, you can change the sound for each alert in its settings.

On the receiver, you can change the sound for all the alarm/alerts in the Sounds menu.

App:

Receivers:

How do I set my alerts to only vibrate?

In the app, you can change each alert to vibrate in its settings.

On the receiver, you can change all alerts to vibrate in the Sounds menu. Exceptions: Urgent Low Alarm, Urgent Low Soon Alert, Sensor Failure, and Transmitter Failure always beep and vibrate.

App:

Receivers:

How can I prevent nighttime lows with earlier alerts?

• You can turn on your Fall Rate to give you more time to respond to your glucose levels falling low rapidly.
• Consider adjusting your Low alert settings to wake you up when your glucose is going down.

This can give you extra time to respond before you go too low. Always consult your healthcare provider before adjusting your high and low alert settings. For a complete set of instructions on how to adjust your alert settings, please refer to the Dexcom G6 User Guide

Set up a second alert profile with earlier alerts. In the app, go to Settings > Alerts > Alert Schedule

App:

Receiver

Consider setting up the receiver with your nighttime alert settings, and the app with your daytime ones so you can leave your phone out of your bedroom. That way, at night, you will only hear your Dexcom G6 alerts, not other notifications from your phone such as news alerts and emails. If you do that, be sure to remember that your receiver only has your night settings.

Receivers:

How can I get fewer nighttime alerts?

App

Set up a second alert schedule to sleep uninterrupted unless you go low. In your Nights schedule, turn off any alerts that you and your Healthcare Provider determine aren't essential.

In the app, go to Settings > Alerts > Alert Schedule

App:

Receiver

Try using different alert settings on your app and receiver. To sleep uninterrupted, unless you go low at night, turn off any alerts that you and your Healthcare Provider determine aren't essential.

Receivers:

How do I adjust my alert settings to prevent lows and highs?

Set up your Dexcom G6 to alert you before your usual high or low levels. This gives you time to prevent them, which can keep your glucose in a narrower range. Discuss adjusting your alert settings with your Healthcare Provider. Adjusting these alerts might give you more time to prevent a high or low:

• Rise Rate
  Consider turning on your rise rate to alert you when your glucose is rapidly increasing
• Fall Rate
  Consider turning on your fall rate to alert you when your glucose is rapidly decreasing
• Low Alert
  You can adjust your low alert settings to alert you before your levels go too low*
• High Alert
  You can adjust your high alert settings to alert you before your levels go too high*

*Always consult with your healthcare provider before adjusting your high or low alert settings

For a complete set of instructions on how to adjust your alert settings, please refer to the Dexcom G6 User Guide

App:

Receivers: