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Dexcom CGM FAQs

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What is Dexcom Follow?
The Dexcom G6 App allows you to share your glucose data with up to 10 people.

Which smart phones are compatible with the Dexcom Follow app?
iOS and Android platforms are compatible for Followers using the Dexcom Follow app.

The Dexcom Follow app displays the word "Removed," and I can't send a new follower invite. How do I fix this and start sharing my glucose data again?
If the Dexcom Follow app shows the word “Removed," this means that the sharer has canceled sharing with this follower.

I am using the Dexcom Follow app to remotely monitor my child while they are at school. What do I do if I don't see their CGM values in the Dexcom Follow app?
If you stop receiving glucose data from the Dexcom Follow app while your sharer is at school, work, any other location, make sure that the sharer’s phone has a stable connection to a data plan or Wi-Fi.

Can I customize notification settings in the Dexcom Follow app?
Yes. You can choose which glucose notifications you receive from each sharer during the invite process on the sharer's phone, as well as after the invitation and once the Dexcom Follow app has been connected to the sharer's data.

How can I view the last 24 hours of my sharer's glucose data?
View up to the past 24 hours of your sharer’s glucose data by turning your compatible smart device sideways.

Will I receive notifications if the Dexcom Follow app is closed?
Yes. Even if it is closed (app not displayed on home screen), you’ll still receive Dexcom Follow app notifications.

What should I do if the Dexcom Follow app says that notifications are off?
You will need to enable notifications from the Dexcom Follow app in your compatible smart device settings.

How do I share my Dexcom G6 glucose data with followers?

Dexcom Share is a feature within the Dexcom G6 app that allows you to share your glucose data with up to 10 designated persons (followers). Designated followers who download the Dexcom Follow app will then be able to remotely monitor your glucose data from their compatible smart devices.* Sharing is simple--just press the Share icon within the Dexcom G6 app and follow the onscreen instructions.

Does the Follow app work with the Dexcom G6 app?

Yes. The Dexcom Follow app works with Dexcom G6 app the same way as it does with the Dexcom G5 Mobile app.

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