Dexcom G5 Mobile CGM System

Quick Links:

Dexcom G5 Mobile CGM System User Guide

Dexcom G5 Mobile CGM System Getting Started Guide

Dexcom G5 Mobile CGM System User Guide (Touchscreen Receiver)

Dexcom G5 Mobile CGM System Getting Started Guide (Touchscreen Receiver)

Select an FAQ Topic to get started:

General: What do I need to know about Dexcom G4 PLATINUM and Dexcom G5 Mobile CGM system sales being discontinued, and ongoing product availability? What devices and software are compatible with Dexcom apps? How do I pair my G5 transmitter with my smart device? Why is my trend arrow missing? How soon will Dexcom support new operating system (OS) versions after they are released? How do I get a recap of my last 24 hours on my iPhone? Will my G5 work if the app is closed? How do I Download the Dexcom G5 Mobile and Dexcom Follow apps? How long does the transmitter last? What is the transmitter warranty? If I am replacing my smart device, what will I need to do?
Dexcom G5 Receiver: Entering your Transmitter SN into your Dexcom receiver What is the receiver warranty? How do I pair a new G5 transmitter with my receiver? What is the difference between Shutdown and Stop Sensor? What does each button do? How do I display my Home screen? What is the status area?
Troubleshooting: What does the Signal Loss alert mean? What does the "Bluetooth is off" alert mean? What do the Question Marks (???) mean? What does the hour glass icon mean? What does “Calibration error” mean? What does the Transmitter Low Battery alert mean? What does the blood drop icon mean? Why is the Stop Sensor option disabled? What do I do when I get the Sensor Failed message?