Get Help / Contact Us
We are here to help and answer any questions you might have. Below we have gathered the top queries we receive when people get in touch with us.
Most people contacting us ask these questions
Didn’t find what you’re looking for? Search below for more
Access our learning resources and videos
We are excited to help guide you along your way to better diabetes management with our self-guided training programmes.
A question about your order?
Find answers to the most common questions on ordering, payment, shipping and warranties.
Training & Resources
We are confident that you will be successful in setting up your Dexcom CGM , but in the case you require any further support, you can access any of these options:
Your user guides
Your Dexcom CGM user guides are available to download in PDF format.
Smartphone compatibility
Check the compatibility of your smartphone with the Dexcom app.
Online Sessions
Book to attend an optional Group on-line session where we will help you to get started.
We're here to help!
New Customer Enquiries
Are you new to Dexcom and have questions about products, NHS funding or how to place an order? Please complete our Contact Us form
Ready to place an order?
Customer Service & Order Enquiries
Are you an existing customer and have a question about your order, payment or shipment? We are here to provide ongoing support for your Dexcom CGM System.
Technical Support Enquiries
You will find lots of answers on our Help Centre and Training resource pages below.
Product Support
For product troubleshooting, replacement or compatibility enquiries, please select one of the product support request options below.
Have a Dexcom account already?
To quickly complete a product support request, log into your Dexcom account, go to Support and Request Product Support. Your information will be pre-filled.
Don't have a Dexcom account?
If you don't have a Dexcom account, you can still request product support below.
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