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Get Help / Contact Us

We are here to help and answer any questions you might have. Below we have gathered the top queries we receive when people get in touch with us.

Most people contacting us ask these questions

Didn’t find what you’re looking for? Search below for more

Access our learning resources and videos

We are excited to help guide you along your way to better diabetes management with our self-guided training programmes.
  • Dexcom G6 training & support
  • Dexcom G7 training & support
  • Dexcom ONE+ training & support
question about order

A question about your order?

Find answers to the most common questions on ordering, payment, shipping and warranties.
  • See all questions

Training & Resources

We are confident that you will be successful in setting up your Dexcom CGM , but in the case you require any further support, you can access any of these options:
user guides

Your user guides

Your Dexcom CGM user guides are available to download in PDF format.
  • Download user guides
smartphone compatibility

Smartphone compatibility

Check the compatibility of your smartphone with the Dexcom app.
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Nurse Led Support

Contact our Nurse Led patient care team for further support:
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Online Sessions

Book to attend an optional Group on-line session where we will help you to get started.

We're here to help!

New Customer Enquiries

Are you new to Dexcom and have questions about products, NHS funding or how to place an order? Please complete our Contact Us form
Ready to place an order?

Customer Service & Order Enquiries

Are you an existing customer and have a question about your order, payment or shipment? We are here to provide ongoing support for your Dexcom CGM System.

Technical Support Enquiries

You will find lots of answers on our Help Centre and Training resource pages.
For product troubleshooting, replacement or compatibility enquiries, please complete the Product support request form below:
Christmas and New Year opening hours
Day
Date
Customer Service
Technical Support
Tuesday
24th December
9:00 - 13:00
7:00 - 13:00
Wednesday
25th December
Closed
Closed
Thursday
26th December
Closed
Closed
Friday
27th December
9:00 - 16:00
7:00 - 18:00
Saturday
28th December
Closed
8:00 - 16:30
Sunday
29th December
Closed
8:00 - 16:30
Monday
30th December
9:00 - 17:30
7:00 - 18:00
Tuesday
31st December
9:00 - 13:00
7:00 - 13:00
Wednesday
1 January
Closed
Closed
Thursday
2 January
9:00 - 17:30
7:00 - 18:00
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