FAQ search page | Dexcom

General: Why am I being asked to update my phone’s operating system (OS) to continue getting Dexcom app updates? Will updating my smart device affect how I can use my G6? How can I avoid iritated or sensitive skin caused by the sensor adhesive? Where can I purchase Dexcom G6? Will Dexcom CLARITY work with G6? Is Dexcom creating a recycling program for the sensor applicator at launch? Do I need to use my receiver? Does the G6 accept calibrations? I lost my sensor code. What do I do? Do I have to put the sensor code in every time I start a new sensor? What is a sensor code and why do I need one? How do I share my G6 glucose data with followers? Where can I insert my G6 sensor? I’m an existing customer. Can I upgrade to Dexcom G6? I’m having trouble getting started - what should I do? Are there any changes with alarms and alerts? Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components? Can the sensor be restarted after 10 days? How long can I wear the sensor? How long does the Dexcom G6 transmitter last? What components are required with the new G6 system? Is Dexcom G6 available in my country? Is this product approved for Pediatrics? What are the main differences between Dexcom G5 Mobile and G6? What is the Dexcom G6?
App: What are the recommended G6 Android phone settings? What are the recommended G6 iPhone settings? Why does the G6 Android app ask for Location Permission? How do I set up the Dexcom G6 with my phone? Are there any devices that are compatible with G5 that are not compatible with G6? What smart devices are compatible with the G6? What smart phones are compatible with the Follow app? Does the Follow App work with G6? Is there a new app for the G6?