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Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps. Using Pause with the Dexcom Follow app stops all notifications. How to exit App Pause?

What are the recommended Android phone settings?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. Screen Time Screen Time&#x27;s Downtime and App Limits can temporarily disable apps. 

What are the recommended iPhone settings? 

If you&#x27;re changing your smart device, install the Dexcom Follow app on your new device. Your Sharer must remove you from their Followers, then invite you again.

How do I follow using my new smart device?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Visit Dexcom compatibility to determine if your device is compatible.

What devices and software are compatible with Dexcom apps? 

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom&#x27;s top priority, so this new app permission is required to ensure you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

What is the Android Do Not Disturb Permission? 

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

To see the last 24 hours of Sharer&#x27;s glucose readings: All Follow version users can tap the 24 hour button on your Sharer&#x27;s page. Follow version 4.0 and up users may also turn the smart device sideways to see more detailed data. Tap graph for more details. Your smart device must allow screen rotation.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

Allow notifications from Follow in your smart device settings.

Follow App for Family & Friends

Follow App for Family & Friends topics

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