Troubleshooting Dexcom G7 CGM System
Troubleshooting (Setting Up Your System)
Why can't I press the applicator button?
Press the applicator more firmly against your skin before pushing the button.
Troubleshooting (Using Your Dexcom CGM)
Why is my display device still searching for Dexcom G7 sensor?
If your Dexcom sensor won’t pair (or takes longer than 5 minutes), use these troubleshooting tips to connect your Dexcom G7 sensor to the Dexcom app or receiver.
What does the "Bluetooth is off" alert mean?
The "Bluetooth is off" alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.
CGM reading and glucometer reading - Which is accurate?
Your CGM readings may seem inaccurate compared to your blood glucose meter values. See the possible reasons and how to troubleshoot them.
How can I reduce the amount of signal loss I experience?
There are many things you can do to help you to minimise the amount of signal loss you experience on your Dexcom App.
Sensor Adhesion Issues
How can I keep my Dexcom sensor adhered to my body?
Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.
How to avoid irritated/sensitive skin from sensor adhesive?
If you have irritated or sensitive skin please work with your healthcare professional (HCP).
How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?
Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.
Compatible Software and Apps
If I am replacing my compatible smart device, what will I need to do?
The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone's Bluetooth settings and turn Bluetooth off.
Setting Up Sharing and Dexcom Clarity
How do I get to Dexcom Clarity?
Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.