My subscription status was changed to "Suspended", what does that mean and what do I do now?
A "Suspended" subscription status means that we encountered a problem while trying to process your monthly payment. A message will be displayed in your account if it is suspended. This could be for a number of reasons.
If your bank is declining the transaction for your renewal, Dexcom is not able to resolve this error. Please contact your bank to ensure there are no issues which are preventing the transaction from processing successfully. Please check and verify the details of your subscription payment method on the ‘My Payments’ page in your online account.
Once you have verified or updated your payment information, please call our Customer Service team immediately on 0800 031 5761 so they can resolve the issue and update your status and reactivate your subscription. If you don’t contact us, you will not receive your next order.
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