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Press the applicator more firmly against your skin before pushing the button.

Why can&#x27;t I press the applicator button?

If your Dexcom sensor won’t pair (or takes longer than 5 minutes), use these troubleshooting tips to connect your Dexcom G7 sensor to the Dexcom app or receiver.

Why is my display device still searching for Dexcom G7 sensor?

The &quot;Bluetooth is off&quot; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device*.

What does the &quot;Bluetooth is off&quot; alert mean?

Your CGM readings may seem inaccurate compared to your blood glucose meter values. See the possible reasons and how to troubleshoot them.

CGM reading and glucometer reading - Which is accurate?

There are many things you can do to help you to minimise the amount of signal loss you experience on your Dexcom App.

How can I reduce the amount of signal loss I experience?

Your display device may be too far from your sensor or there may be something, such as a wall or water, between your sensor and your display device.

Why am I getting Signal Loss?

The Calibration Not Used alert means the sensor was not able to use the calibration you entered.

What does Calibration Not Used mean?

Follow the insertion instructions carefully. Extra care may help you keep your sensor on for the entire sensor session.

How can I keep my Dexcom sensor adhered to my body?

If you have irritated or sensitive skin please work with your healthcare professional (HCP).

How to avoid irritated/sensitive skin from sensor adhesive?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips and consider these points.

How can I avoid irritated or sensitive skin caused by the Dexcom G7 sensor adhesive?

The Dexcom G7 sensor can only connect with one smart device at a time. If you get a new smartphone, for example, you need to go into your old smartphone&#x27;s Bluetooth settings and turn Bluetooth off.

If I am replacing my compatible smart device, what will I need to do?

Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

Troubleshooting

Troubleshooting topics