What does the Transmitter Not Found alert mean?

If your Dexcom G6 Continuous Glucose Monitoring (CGM) System transmitter didn’t pair with your display device* and you are seeing a “Transmitter Not Found” alert, please try the below solutions:

• Make sure the transmitter is snapped into a sensor and is flush with the sensor pod. You should hear a click when snapping your transmitter into the sensor, and the transmitter should be sitting flush in the sensor pod. 

• Make sure the transmitter serial number (SN) in Settings matches the transmitter SN on the transmitter box.
• Use your meter to make treatment decisions as you will not get Dexcom G6 readings, alarm or alerts until fixed.
• App: For more information, tap Help.

For more information on the “Transmitter Not found” alert, reference the Dexcom G6 User Guide.

* Display devices sold separately. For a list of compatible smart devices, please visit www.dexcom.com/compatibility