Why am I not getting glucose notifications?

There are several reasons you may not receive expected notifications. In your Follow app:
  • Check your Sharer's glucose notifications. Turn on the ones you want.
  • Check each notification's delay setting. If a delay is set, you're only notified if the condition lasts longer than the delay.
  • Check your Sharer's status. If you see No Data, Disconnected, Not Sharing, or Removed by Sharer you won't receive notifications. Ask your Sharer if you have questions.
Other issues:
  • Check that you have an Internet connection.
  • Open settings, then notifications.
  • Find Follow in the app list and turn on notifications.
  • Dexcom's server may be down.
If you continue to experience issues, contact your local Dexcom representative.

LBL020847 Rev002

LBL020847 Rev002

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