Why can't I hear my Dexcom ONE alerts?

If you cannot hear your Dexcom ONE alerts, check the following:
  1. Alerts are turned on: You receive no glucose alerts unless you turn them on. If you did not turn on alerts during setup, go to Settings > Alerts to turn them on.
  2. Your phone settings: Dexcom ONE alerts will NOT override your phone's settings. You won't hear high or low glucose alerts if your phone is set to silent (sound is off) or vibrate.
If alerts are turned on, and your device is set to sound, verify that the app, Bluetooth, volume, and notifications are on.
See Chapter 2 in the Dexcom ONE User Guide for suggested smart device settings. See your smart device product instructions to test the speaker.

LBL-1000734 Rev001

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, Share are trademark or registered trademarks in the U.S. and may be in other countries.

LBL-1000734 Rev001

© 2024 Dexcom, Inc. All rights reserved.

GB flag

GB

Change region