Support & FAQs
Having an issue? Let’s resolve it.
Getting started and setting up the Dexcom G7 app
Inserting your Dexcom G7 sensor
Use overpatch as instructed
Setting up Dexcom Share and Follow
Using the Dexcom Clarity app
More Dexcom G7 Questions
Calibration and Accuracy
With Dexcom G7, there’s no need to use finger pricks to calibrate the system or for treatment decisions (as long as your symptoms match your Dexcom G7 readings). If your symptoms don’t match your Dexcom G7 readings, use your blood glucose meter when making treatment decisions.
Common Signs and Symbols
If the number is in a gray circle, you’re in your target glucose range. When you go below your low alert setting, the app alerts you and the circle turns red. When you go above your high alert setting, you get an alert and the circle turns yellow. The app’s trend arrow on the right side of the circle is important because your glucose is always changing. The trend arrow shows where your glucose is heading, and how rapidly.
WARNING: Failure to use the Dexcom G6 Continuous Glucose Monitoring System (G6) and its components according to the instructions for use and all indications, contraindications, warnings, precautions, and cautions may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If your glucose alerts and readings from G6 do not match your symptoms or expectations, use a fingerstick blood glucose value from your blood glucose meter to make diabetes treatment decisions. Seek medical attention when appropriate. Please review the product instructions before using the G6. Indications, contraindications, warnings, precautions, cautions, and other important user information can be found on the Dexcom website and in the product instructions that are included with, or accompany, the G6. Discuss with your healthcare professional how you should use the information displayed on the G6 to help manage your diabetes. The product instructions contain important information on troubleshooting the G6 and on the performance characteristics of the system.
Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, Share are trademarks or registered trademarks in the U.S. and may be registered in other countries.
COPYRIGHT © 2024 DEXCOM INC. ALL RIGHTS RESERVED.
COPYRIGHT © 2024 DEXCOM INC. ALL RIGHTS RESERVED.
LBL020141 Rev001