Dexcom ONE+
Introduction to Dexcom ONE+ System
How do I use Dexcom CGM to make treatment decisions?
With Dexcom CGM, you can make treatment decisions without using your blood glucose (BG) meter.
Is it painful to insert a Dexcom ONE+ sensor?
The Dexcom auto applicator was designed for easier, more consistent sensor insertions. According to a survey, Dexcom users reported that the initial sensor insertion was painless and easy to use1.
What are the benefits of using Continuous Glucose Monitoring (CGM)?
Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night.
What is a Dexcom ONE+ receiver?
The Dexcom ONE+ receiver is an optional display device that can show your glucose readings and trends.
Dexcom ONE+ Compatibility
What if my smartphone is NOT compatible with Dexcom ONE+?
If your smart device is not compatible with the Dexcom ONE+ app, you may use a Dexcom ONE+ receiver as your display device.
Is my smartphone compatible with the Dexcom ONE+ app?
A variety of iOS and Android smart devices are compatible with the Dexcom ONE+ app.
Replacing your Dexcom ONE+ sensor
My 10-day sensor session is going to end soon, and I want to change my sensor early. Can I change the sensor now?
The Dexcom ONE+ sensor is indicated to be worn for up to 10 days, plus a 12-hour grace period at the end. You can replace your sensor sooner.
How do I replace my sensor and start a new sensor session?
Each sensor session lasts up to 10 days with a 12-hour grace period at the end.
Setting Up your Dexcom ONE+ system
All Dexcom ONE+ users can insert their sensors on their abdomen or the back of their upper arms
All Dexcom ONE+ users can insert their sensors on their abdomen or the back of their upper arms.
What is a sensor code and why do I need one?
A sensor code allows you to use the Dexcom G6 CGM System without the need for fingersticks or calibrations.
How do I set up and use Dexcom ONE+ alerts?
Dexcom ONE+ gives you the option of turning on alerts when you set up your system.
Troubleshooting your Dexcom ONE+
What does Pairing Unsuccessful mean?
Searching for sensor: Pairing is taking longer than expected. (Help screen shown here.)
How do I keep my sensor on for the full 10-day wear?
Dexcom sensors are manufactured with a special adhesive to help them stick to your skin after sensor insertion.
What happens if my sensor insertion causes bleeding?
Should the sensor be replaced if bleeding occurs?
What does the “Bluetooth is off” alert mean?
The “Bluetooth is off” alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off.
Using your Dexcom ONE+ System
How do I log Events?
Dexcom ONE+ app and receiver allow you to log Events – a way to keep a record of your insulin and carbs intake, exercise, and health related event. Just click on the Events icon and add the information
What are the best practices to minimize signal loss on my phone?
Why am I getting Signal Loss?
Can I view my Dexcom ONE+ data on an Android Wear watch?
Yes, you can check your CGM on your wrist! The Android app supports Android Wear watches to discreetly view your glucose reading, trend arrow, and trend graph.
What is the Dexcom ONE+ receiver battery longevity?
Battery longevity is about 7 days on a full charge, and it takes about 3 hours for the battery to fully charge.
General App
What happens after I update my Dexcom CGM app?
After the update, your high and low alert settings revert back to the following preset values:
I want to get a new phone. Will this affect my Dexcom CGM?
A variety of iOS and Android smartphones are compatible with Dexcom CGM apps. To view a list of compatible smartphones, visit dexcom.com/compatibility.