Dexcom G7 CGM System
Introduction to Dexcom CGM
Is the Dexcom G7 CGM System indicated for paediatric patients?
Yes, Dexcom G7 is indicated for children as young as 2 years old.
Why am I getting a Bluetooth alert when I am pairing my sensor?
Bluetooth information is used to pair your Dexcom sensor.
How do I get a Dexcom receiver?
To purchase a Dexcom receiver, please click here (Shopee) or here (Lazada)”
Setting Up Your System
Explain the differences between the G6 4-digit code vs. The G7 4-digit code?
The Dexcom G7 sensor is factory calibrated. The 4-digit pairing code found on the G7 Wearable box and Applicator connects your G7 sensor to your smart device or receiver through bluetooth.
What are the recommended Dexcom G7 Android smartphone settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
Does Dexcom G7 have a sensor code?
Dexcom G7 is factory calibrated. Unlike G6 sensors, the G7 sensors are pre-programmed with the factory calibration setting so you don’t need to enter a sensor code.
What are the recommended Dexcom G7 iPhone Settings?
Your smartphone settings can prevent the Dexcom G7 app from working. Learn more about the settings that will allow your app to work as expected.
Changing Your Dexcom G7 Sensor
Removing your Dexcom G7 Sensor
After sensor session ends, peel off patch like a bandage. To make it easier, try these tips...
Can the applicator be recycled?
No, dispose of used applicators and sensors according to local biohazard waste guidelines.
How do I start a new sensor?
You must end the Dexcom G7 sensor session or grace period before you start a new sensor. You can end it in one of two ways:
Can the sensor be restarted after 10 days?
No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device* for up to 10 days with a 12-hour grace period at the end.
Troubleshooting
How to install the Dexcom G7 Apple iPhone Widget?
Follow these steps to install the Dexcom G7 Apple Widget for iPhone and add it to your home screen or lock screen, so you can easily see glucose numbers.
How to install the Dexcom G7 Apple iPhone Widget?
Follow these steps to install the Dexcom G7 Apple Widget for iPhone and add it to your home screen or lock screen, so you can easily see glucose numbers.
Why is my trend arrow missing?
The trend arrow tells you the speed and direction of your glucose level. When there is no arrow, it means more glucose readings are needed to establish your trend. This often occurs when you start a new sensor session. Your trend arrow should display after a few readings.
How can I prevent skin irritation?
Some people may be sensitive to the sensor adhesive, so extra care can help.
Direct To Watch
Will updating my smart phone affect how I can use my Dexcom G7?
Before upgrading your smart phone or its operating system, check dexcom.com/g7-compatibility.
Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?
We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis.
My phone is compatible with Dexcom G6, will it also work with Dexcom G7?
The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7;
If I use Direct to Watch, can I still connect to my AID system?
Yes. Dexcom G7 can display glucose on multiple devices including your phone, smartwatch*, and Dexcom receiver or connected AID system simultaneously such as the t:slim X2 insulin pump with Control-IQ technology and is independent of each other.
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