Using Clarity Reporting Software

Troubleshooting (Clarity/Studio Reporting Software)

Who should I contact if I have questions regarding Dexcom Clarity?

Please contact your local Dexcom representative.
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Why am I not seeing data in Dexcom Clarity or in my third-party application?

Dexcom CGM System FAQ

Setting Up Your System

Will Dexcom Clarity work with Dexcom G7?

Yes, Dexcom G7 works with Dexcom Clarity.

Setting Up Sharing and Dexcom Clarity

How are ranges defined for Time in Range?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. Each Dexcom CGM reading is compared against the custom glucose target range and assigned a category of High, In Range, Low, or Urgent Low. Readings are tallied, then percentages for each category are calculated.

How can I customize Dexcom clarity?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.

How are the Daily and Hourly Statistics calculated?

Daily statistics are calculated values for the individual day of the week over the date range selected.

Will events entered into my CGM receiver show up in Dexcom clarity?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.

Understanding Data and Trends

How far back can I access my data in Dexcom Clarity?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

What is the AGP Report?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

Compatible Software and Apps

What are the computer and software requirements for Dexcom clarity?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.�

Exporting and Sharing Reports

How do I access past data from Dexcom STUDIO?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

Using Your Receiver

How can I share my data using a Dexcom Receiver?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

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