Troubleshooting Dexcom Follow
Using the Follow App
What are the recommended Android phone settings?
Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.�
Why am I not getting glucose notifications?
There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer's glucose notifications.
What should I do if Follow says notifications are off?
Allow notifications from Follow in your smart device settings. 1. Go to your smart device settings. 2. Go to notifications 3. Find Follow in the app list and turn on notifications. Don�t miss notifications. Allow notifications to show on your lock screen. Keep your volume loud.
Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?
No, your smart device must have sound enabled to receive notification sounds.