What are the best practices to minimize signal loss on my phone?
Review the following information to make sure that you continue to receive CGM readings when using a compatible smart device *:
- Keep Bluetooth pairings in your phone to a minimum. (Note) Dexcom G6 transmitters connect, send data, and disconnect up to every 5 minutes. The pairing in Bluetooth will say “not connected” and is expected.
- The Dexcom G6 app should never be closed. Keep any additional running apps to a minimum in the background. High-intensity apps, like mobile games or video sites, draw large amounts of processing power and may cause signal loss.
- Keep your phone charged. If your phone goes into low power mode, that may turn off Bluetooth and cause connection issues with the Dexcom G6 app and transmitter.
- Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected for iOS or Android devices.
*To view a list of compatible smart devices, visit dexcom.com/compatibility
LBL-1002151 Rev001