Due to a systems outage, you may experience a delay in receiving emails related to
support tickets submitted in your My Dexcom Account. We are working to resolve the issue
as quickly as possible, thank you for your patience. For immediate product support call 1-844-832-1810.
support tickets submitted in your My Dexcom Account. We are working to resolve the issue
as quickly as possible, thank you for your patience. For immediate product support call 1-844-832-1810.
Empowering you on your diabetes journey with tools, training, & support
Dexcom Care offers tools, training & support through a dedicated team to remove barriers of accessing CGM technology so you can manage your diabetes with confidence.
Patient support services we offer
Diabetes education
A summary of online resources and you can book a training session with a Certified Diabetes Educator (CDE).
Reimbursement & insurance support
A summary of online resources and enrol to speak with our Insurance Specialists.
Dexcom Savings Program
Save up to 20% off the out-of-pocket cost§ on Dexcom G7 sensors purchased at any pharmacy in Canada with the Dexcom Savings Program.
CGM product training
Support with setting up your app or receiver, sensor insertion, customizing alerts, and more.
Technical product support
For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Shipping & invoicing support
Get assistance with Dexcom G6 subscription purchases, invoicing, reorders and shipping.
Want to speak to an agent?
For assistance over the phone, call us at 1-844-832-1810.
Common resource quick links
What is continuous glucose monitoring (CGM)?
The CGM Blog: resources for living with diabetes
Private and public insurance coverage in Canada
Dexcom Savings Program, save up to 20%
Overview of Dexcom G7
The Dexcom Help Centre is a self-serve option with FAQs
Contact Technical Product Support to submit a request
Download our
PDF User Guides
PDF User Guides
Our Address:
Dexcom Canada, Co.
6060 Silver Drive
Burnaby, BC
V5H 0H5
CANADA
6060 Silver Drive
Burnaby, BC
V5H 0H5
CANADA