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Contact Us

Having Difficulty With A Dexcom Product?

Has your sensor come off or are you missing glucose readings?
Submit a Tech Support Request through the online form below. No need to wait on the phone!
  • Submit Support Request

Dexcom customer service representative is ready to help

Customer Service

Reorders and general inquiries
1-844-832-1810 (Option 1)
[email protected]
Monday to Friday, 9am – 8pm EST
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Insurance Support

Insurance questions and new CGM inquiries
1-844-832-1810 (Option 2)
[email protected]
Monday to Friday, 10am – 8pm EST
  • Get Insurance Help
Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and CLARITY software support
1-844-832-1810 (Option 3)
Available 24 hours a day, 7 days a week
Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users
1-844-832-1810 (Option 4)
Monday to Friday, 9am - 5:30pm EST
(All hours subject to change)
[email protected]

Looking for a printed user guide?

You can request a printed copy of the Dexcom G7 User Guide by contacting our Customer Service team. Click below to send a message to our team and they will follow up with you.

Our Address:

Dexcom Canada, Co.
501 – 4445 Lougheed Highway
Burnaby, BC
V5C 0E4

Our experts are here to help.

LBL-1001709 Rev001

LBL017053 Rev002

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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