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Having Difficulty With A Dexcom Product?

Has your sensor come off or are you missing glucose readings?
Submit a Tech Support Request through the online form below. No need to wait on the phone!
  • Submit Support Request

Dexcom customer service representative is ready to help

Customer Service

Reorders and general inquiries
1-844-832-1810 (Option 1)
[email protected]
Monday to Friday, 9am – 8pm EST
Dexcom insurance support representative helping customers

Insurance Support

Insurance questions and new CGM inquiries
1-844-832-1810 (Option 2)
[email protected]
Monday to Friday, 10am – 8pm EST
  • Get Insurance Help
Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and CLARITY software support
1-844-832-1810 (Option 3)
Available 24 hours a day, 7 days a week
Dexcom users getting onboarding support from Dexcom Care team

Dexcom CARE

Training & support for new Dexcom users
1-844-832-1810 (Option 4)
Monday to Friday, 9am - 5:30pm EST
(All hours subject to change)

Our Address:

Dexcom Canada, Co.
501 – 4445 Lougheed Highway
Burnaby, BC
V5C 0E4
CANADA

Our experts are here to help.

Customer support

Reorders and general inquiries

Insurance support

Insurance questions and new CGM inquiries

Product support

Dexcom CGM product troubleshooting and CLARITY software support

Dexcom CARE

Training & support for new Dexcom users
Dexcom, Dexcom G6, Dexcom Follow, Dexcom Clarity, and Dexcom Share are registered trademarks of Dexcom, Co. in the U.S., and may be registered in other countries.

LBL-1001709 Rev001

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LBL017053 Rev002

© 2023 Dexcom Canada, Co. All rights reserved. This product is covered by U.S. patent.

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