Troubleshooting
Troubleshooting (Clarity/Studio Reporting Software)
Why is the Stop Sensor option disabled?
The Stop Sensor option is not available because the sensor has not been started. When you are in a sensor session, Stop Sensor will be available. Once you have stopped a sensor session, you will have the option to start a new sensor session.
Why do I see 'username or password are incorrect' when I try to log into the Dexcom Clarity app on my smartphone?
Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.
What does the blood drop icon mean?
This icon means you need to enter a calibration and will appear when it is time for your 12-hour calibration update, or any other time an additional calibration is needed.
Using Your Receiver
How can I share my data using a Dexcom Receiver?
If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.
Setting Up Sharing and Dexcom Clarity
What is a low utilisation day?
When the low utilisation filter is applied, days with less than 50% CGM data capture will display.
How can I customise Dexcom Clarity?
In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.