Introduction to Dexcom CGM
Who Can Use Dexcom CGM?
What is the Dexcom G6?
The Dexcom G6 is Dexcom's latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated so zero fingersticks are required.
Is this product approved for Pediatrics?
Yes, Dexcom G6 is indicated for children as young as 2 years old.
Setting Up Follow on a New Device
What smart phones are compatible with the Follow app?
iOS and Android platforms are compatible for Followers.
Setting Up Sharing and Dexcom Clarity
Can I use both a receiver and smart device with Dexcom Clarity?
It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.
How do I know when Dexcom Clarity has been updated?
For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner's link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.
Will Dexcom Clarity work with G6?
Yes, G6 does work with Clarity. Patients will not need to register again.
How do I get to Dexcom Clarity?
Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity's list of computer and internet requirements if needed.
Using the Follow App
What is Dexcom Follow?
Remotely monitor a Dexcom CGM user's glucose with the Dexcom Follow app.
Managing Your Online Account
How do I create a Dexcom user account?
To create an online account with Dexcom, go to uam2.dexcom.com
Common Dexcom CGM Questions
What is the difference between a Dexcom CGM sensor glucose value and blood glucose value (BGV)?
Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your blood.
Common Activities with Dexcom CGM
What components are required with the G6 system?
A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.
Order and Shipment Questions
What is the Dexcom G6 transmitter warranty?
Your Dexcom G6 Mobile transmitter is covered under a limited warranty for three months, starting from the shipment date.