Dexcom

Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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After speaking with your healthcare provider, our customer support team can address any additional questions you have about this change.

 I have additional questions about this transition. Who can I reach out to?

Dexcom G7 starts at €110. Please click here to find out more about cost and coverage.

How much does Dexcom G7 cost?

No, Dexcom G7 features an all-in-one sensor and transmitter. There is no need for a separate transmitter.

Do I need to keep my Dexcom G6 transmitter?

As we’ve done with all previous generations of Dexcom CGM, we are phasing out Dexcom G6 to focus on bringing you the latest technology and care with Dexcom G7.

Why is Dexcom G6 being discontinued, and when? 

Dexcom G7 is integrated with latest insulin pumps, pens, and health apps. Please visit your device manufacturer&#x27;s website for the latest status on integration.

Will my insulin pump, pen and other connected devices be compatible with G7?

 If you pick up your Dexcom G6 supplies at a pharmacy, all you need to do is ask your healthcare provider for a Dexcom G7 prescription

How do I upgrade from Dexcom G6 to Dexcom G7?

Dexcom G6 will continue to be sold in Malta through Q4 2025, but we cannot guarantee availability or inventory beyond 30/12/2025.

What if I don’t want to switch to Dexcom G7 and prefer to continue using Dexcom G6?

No, Dexcom G6 receivers are not compatible with Dexcom G7 sensors.

Does Dexcom G7 require a new receiver, or can I use existing Dexcom G6 receiver?

Yes, you&#x27;ll need to request a new prescription for Dexcom G7. If you get your supplies at a pharmacy, ask your healthcare provider for a Dexcom G7 prescription. 

Does Dexcom G7 require a new prescription?

No. The Dexcom G7 CGM System will work with existing versions of the Dexcom Clarity and Dexcom Follow apps. 

Once I download the Dexcom G7 app, will it require me to register again for Dexcom Clarity and Dexcom Follow?

Please visit your device manufacturer&#x27;s website to find specific steps on how to pair Dexcom G7 with your integrated device. 

How do I pair my insulin pump, pen and other devices with G7

Dexcom G7 offers an improved experience, including 60% smaller, all-in-one, discreet sensor that warms up in 30 minutes

What is the difference between Dexcom G6 and Dexcom G7? 

Yes, you&#x27;ll need to download the Dexcom G7 app from the Apple or Google Play app stores. Log in with your existing Dexcom account...

Does Dexcom G7 require a different mobile app than Dexcom G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected. App PauseOn Android 10 and above, Pause temporarily disables apps.

What are the recommended Android phone settings?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device, you will need to download the new Dexcom G6 app.

What components are required with the new G6 system?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system.

What is the Dexcom G6?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

How do I set up Siri on the G6 app?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location. The Android Bluetooth implementation we use requires you to give us this level of Location Permission.

Why does the G6 Android app ask for Location Permission?

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. 

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver? 

Yes, you&#x27;ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store.

Does the Follow App work with G6?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

How to share glucose data with Apple Health

How do I share my glucose data with the Apple Health app?

A G6 transmitter lasts for three months (same as G5 Mobile). Dexcom, Inc. provides a limited warranty to the original Purchaser that the Dexcom G6 transmitter (the &quot;transmitter&quot;) is free from defects in material and workmanship under normal use.

How long does the Dexcom G6 transmitter last?

The &quot;Urgent Low Soon&quot; alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) ‚ allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts?

Yes, you can check your CGM information on your Apple Watch!

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again.

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone?

Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom&#x27;s top priority, so this new app permission is required.

What is the Android Do Not Disturb Permission?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Focus ModeOn Android 9 and above, Focus Mode disables apps when it is on.

What are the recommended G6 Android phone settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected. Screen TimeScreen Time&#x27;s Downtime and App Limits can temporarily disable apps.

What are the recommended G6 iPhone settings?

Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions.

How do I share my G6 glucose data with followers?

Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

Check out our Downloads and Guides (http://www.dexcom.com/IFU/g6/international) section for support or contact your local Dexcom Representative.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

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