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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G6 is being discontinued globally through a phased process.

When will G6 be discontinued in my market?

Reimbursement for Dexcom G7 is the same as Dexcom G6 

Does Dexcom G7 have the same availability on the NHS as Dexcom G6?

Dexcom G6 will continue to be sold in South Africa through April 2026, but we cannot guarantee availability or inventory beyond that date.

What if I don’t want to switch to Dexcom G7 and prefer to continue using Dexcom G6?

No. The Dexcom G7 CGM System will work with existing versions of the Clarity and Follow apps.

Once I download the G7 app, will I have to register again for Clarity &amp; Follow?

Dexcom G7 starts at R1612. Please visit https://vitalairediabetes.co.za/shop/ to find out more on cost and coverage.

How much does Dexcom G7 cost?

Upgrading to Dexcom G7 is easy. If you pick up your Dexcom G6 supplies at a pharmacy, all you need to do is ask your healthcare provider for a Dexcom G7 prescription and continue through the same process.

How do I upgrade from Dexcom G6 to Dexcom G7?

Yes, you&#x27;ll need to request a new prescription for Dexcom G7. 

Does Dexcom G7 require a new prescription?

No, Dexcom G7 features an all-in-one sensor and transmitter. There is no need for a separate transmitter.

Do I need to keep my Dexcom G6 transmitter?

Yes, you&#x27;ll need to download the Dexcom G7 app from the Apple or Google Play app stores.

Does Dexcom G7 require a different mobile app than Dexcom G6?

Dexcom G7 is integrated with latest insulin pumps, pens, and health apps. 

Will my insulin pump, pen and other connected devices be compatible with G7?

No, Dexcom G6 receivers are not compatible with Dexcom G7 sensors.

Does Dexcom G7 require a new receiver, or can I use existing Dexcom G6 receiver?

Please visit your device manufacturer&#x27;s website to find specific steps on how to pair Dexcom G7 with your integrated device. 

How do I pair my insulin pump, pen and other devices with G7

Dexcom G7 offers an improved experience, including 60% smaller, all-in-one, discreet sensor that warms up in 30 minutes

What is the difference between Dexcom G6 and Dexcom G7? 

As we’ve done with all previous generations of Dexcom CGM, we are phasing out Dexcom G6 to focus on bringing you the latest technology and care with Dexcom G7

Why is Dexcom G6 being discontinued, and when? 

After speaking with your healthcare provider, our customer support team can address any additional questions you have about this change.

 I have additional questions about this transition. Who can I reach out to?

A new Dexcom patient will receive the Dexcom G6 system including a�transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app. * To view the latest supported devices, visit http://www.dexcom.com/compatibility

What components are required with the new G6 system? 

The Dexcom G6 is Dexcom�s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated�so zero fingersticks are required.

What is the Dexcom G6?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility

What smart phones are compatible with the Follow app? 

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named �Dexcom G6�.

How do I set up the Dexcom G6 with my phone? 

Where can I purchase?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower). To setup Share simply press the Share icon in the app and follow the onscreen instructions. *Requires separate Follow App and internet connectivity.

How do I share my G6 glucose data with followers?

Without your sensor code, you�ll need to calibrate twice after your 2-hour sensor warmup is complete, a third time 12 hours later, a fourth time 12 hours after that, and then once every 24 hours.

I lost my sensor code. What do I do? 

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile. New followers - Download the Dexcom Follow app from the Apple App Store or Google Play Store. Existing followers - The Dexcom Follow app is the same so there is no need to download it again if it�s already installed. However, Followers must be re-invited by the Sharer in the G6 app to start following again.

Does the Follow App work with G6? 

With the Dexcom G6 app version 1.9 and later, you can ask Siri to recite your Dexcom glucose readings out loud and display your graph directly on the lock screen.

How do I set up Siri on the G6 app? 

Yes, you�ll need to put in the sensor code from the sensor each time you start a new one. The sensor code is found on the bottom of the applicator on the adhesive strip.

Do I have to put the sensor code in every time I start a new sensor?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. Each Dexcom CGM reading is compared against the custom glucose target range and assigned a category of High, In Range, Low, or Urgent Low. Readings are tallied, then percentages for each category are calculated.

How are ranges defined for Time in Range?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.

How can I customize Dexcom clarity?

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location. � 

Why does the G6 Android app ask for Location Permission?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

The �Urgent Low Soon� alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) � allowing them time to take appropriate action before an event happens. The �Alert Schedule� allows users to customize a second group of alerts. A common use case would be users who want to set different alert schedule for day time vs night time.

Are there any changes with alarms and alerts? 

No. The new Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart. *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.

Can the sensor be restarted after 10 days?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

You have the option to use only the app, only the receiver, or both at the same time.

Do I need to use my receiver? 

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity�s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.� 

What are the computer and software requirements for Dexcom clarity? 

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow Clarity�s Upload Instructions. The data stored on your receiver will appear instantly. Dexcom receivers store about 30 days of CGM readings with 120 Calibrations. It is important to upload Dexcom receiver data to Clarity at least every 30 days to ensure data is not lost.

How does Dexcom Clarity get my data?

Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

Where can I insert my G6 sensor?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom clarity has been updated?

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom clarity app on my smartphone?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

Under the Devices section of Dexcom Claritys Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

It is possible to use both a smart device and a receiver to provide CGM data. 

Can I use both a receiver and smart device with Dexcom clarity?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom clarity work with G6? 

Yes, you can choose which glucose notifications you receive for each Sharer. 

Can I customize notification settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost. The system is designed to work properly without calibrations.

Does the G6 accept calibrations? 

What is the Android Do Not Disturb Permission?Support for the Android Do Not Disturb Permission was introduced with the release of G6 Android app version 1.9.0. Safety is Dexcom�s top priority, so this new app permission is required to ensure you always get the Urgent Low alarm and important Dexcom alerts even when you put your phone in the most restrictive Do Not Disturb setting.

What is the Android Do Not Disturb Permission? 

There are several reasons you may not receive expected notifications. In your Follow app: Check your Sharer&#x27;s glucose notifications.

Why am I not getting glucose notifications?

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

How long can I wear the sensor?

I am an existing customer. Can I upgrade to Dexcom G6? 

We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones. www.dexcom.com/compatibility

Are there any devices that are compatible with G5 that are not compatible with G6?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app.

What is Dexcom Follow?

Check Dexcom&#x27;s compatibility chart before updating your smart device or mobile operating system (OS). Dexcom tests its apps for compatibility on new OS versions after they&#x27;re released.

What devices and software are compatible with Dexcom apps?

I am having trouble getting started - what should I do?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

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