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Why am I not receiving glucose notifications?

There are several reasons you may not receive expected notifications.

In your Follow app:

Check your Sharer’s glucose notifications. Turn on the ones you want.

Check each notification’s delay setting. If a delay is set, you’re only notified if the condition lasts longer than the delay.

Check your Sharer’s status. If you see No Data, Disconnected, Not Sharing, or Removed by Sharer you won’t receive notifications. Ask your Sharer if you have questions.

Other issues:

  • Check that you have an Internet connection.
  • Check your smart device settings.
  • Open settings, then notifications. Find Follow in the app list and turn on notifications.
  • Dexcom’s server may be down.

If you continue to experience issues, contact Dexcom Technical Support at 1-844-607-8398 24 hours a day, 7 days a week.

Dexcom FOLLOW App FAQ Topics:

LBL017267 Rev001

Interested in getting a Dexcom CGM?

If you are ready to take the next step, the process is simple. Provide us with a few details and we will contact you to begin your order.