Contact us
We're here to provide you with ongoing support and answer any questions you may have about your Dexcom CGM System. Locate the right support option below based on your immediate needs.
All-in-one support, now a click away
Managing your support experience is easier than ever. With My Dexcom Account, you can track shipments, chat with support, and manage your profile—all from one place.
To submit a support request, log in with your Dexcom account info, click “Get product support” and fill out the form. You can also submit a ticket as a guest.
Need immediate assistance?
Call 844-607-8398 to speak with a tech support agent. We are available 24/7.
Product support
Contact us directly through your My Dexcom Account dashboard for product troubleshooting and software support.
Contact product support
If you need immediate assistance with product troubleshooting or software support, call Tech Support at (844) 607-8398 (available 24/7).
Customer support
General customer inquiries for orders, CGM training, and education resources.
Contact information
For general customer inquiries and education, call (888) 738-3646 (available Monday through Friday, 6:00 am – 5 pm PST.
Dexcom CARE virtual sessions
Register for free virtual sessions on a variety of topics to help you get the most out of your Dexcom CGM System.
Upgrading to Dexcom G7 is simple if you use Dexcom G6!
Dexcom G7 has all the capabilities you know and love about Dexcom G6, with some amazing new upgrades; we can’t wait for you to experience it.
Click the link below to learn more about upgrading.