Dexcom

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Dexcom, Dexcom Clarity, Dexcom Follow, Dexcom One, Dexcom Share, and any related logos and design marks are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries.

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Dexcom G7 CGM System

en-au Dexcom ONE+ CGM System

Dexcom ONE+ CGM System

en-AU Dexcom G6 CGM System

Click here to find FAQs on Dexcom G6 CGM System

Dexcom Clarity

Click here to find FAQs on Dexcom Clarity

Click here for Follow FAQs

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General FAQs

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Once inserted, your Dexcom ONE+ sensor is waterproof up to 2.4 meters.

Can I shower or swim while wearing my Dexcom CGM?

If you’re already familiar with continuous glucose monitoring (CGM) systems, Dexcom rtCGM may or may not notably affect your day-to-day routine.

Will using a Dexcom CGM system change my glucose management routine?

Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. 

What is the difference between a Dexcom CGM sensor glucose reading and blood glucose value (BGV)?

Your sensor is temporarily unable to measure glucose.

I received a Brief Sensor Issue Alert. What does this mean?

With Dexcom CGM, you can make treatment decisions without using your blood glucose (BG) meter.

How do I use Dexcom CGM to make treatment decisions?

Whether you’re new to Dexcom or experienced, review product instructions before using Dexcom CGM. Keep using your blood glucose meter to make treatment decisions until you know how Dexcom works for you.

What should I do if my sensor reading and blood glucose value don’t match?

This is a summary of a clinical article published by clinicians independent from Dexcom, based on their knowledge and experience.* Dexcom has not tested these approaches, nor do we endorse these specific approaches.

How do I properly remove the sensor adhesive?

Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night. 

 What are the benefits of using Continuous Glucose Monitoring (CGM)?

Dexcom CGM systems are designed not to impact your travel. Just follow these instructions.

Can I use my Dexcom CGM while traveling?

All Dexcom products can be calibrated, but not required. All our systems are designed to work properly without calibrations. Calibration is therefore an optional function.

Can Dexcom sensors be calibrated?

Dexcom sensors are manufactured with a special adhesive to help them stick to your skin after sensor insertion. 

How do I keep my sensor on for the full 10-day wear?

A variety of iOS and Android smartphones are compatible with Dexcom CGM apps. To view a list of compatible smartphones, visit dexcom.com/compatibility.

I want to get a new phone. Will this affect my Dexcom CGM?

If you are receiving a Sensor Failed Alert on your Dexcom G6 and your inserted sensor will no longer give CGM values, please remove the failed sensor. Insert a new sensor and contact Tech Support at  https://amsldiabetes.com.au/dexcom-technical-support-request/ or call 1300 851 056.

What do I do if I receive the Sensor Failed alert?

After the update, your high and low alert settings revert back to the following preset values:

What happens after I update my Dexcom CGM app?

The Dexcom insertion needle in all of our products is made of 304 stainless steel which includes 10% medical grade nickel.

What material is the Dexcom filament and insertion needle made from?

These considerations, skin barriers, and professional tips may help. Remember, what works best for one person may not work best for everyone. 

How can I avoid irritated or sensitive skin caused by the sensor adhesive?

Dexcom ONE sensor glucose readings and trend graph appear on your app home screen and on your receiver home screen. 

How do I find my sensor readings and glucose trend screen in my app?

Under the Devices section of Dexcom Clarity&#x27;s Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom Clarity settings.

Does Dexcom Clarity have information about my receiver or smart device?

In Dexcom Clarity, use the Settings page to customize data display and sharing. Changes only apply to Dexcom Clarity and do not change any settings on your Dexcom CGM system. Changes made in Settings by a healthcare professional during a clinic session only apply during the session.

How can I customize Dexcom Clarity?

Daily statistics are calculated values for the individual day of the week over the date range selected.

How are the Daily and Hourly Statistics calculated?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours. 

Can I use both a receiver and smart device with Dexcom Clarity?

The Ambulatory Glucose Profile (AGP) is a licensed, standardized glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity? 

If you do not have a Dexcom account, you can create one on the login page. To create an online account with Dexcom.

How do I create a Dexcom user account?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. 

Why do I see &quot;username or password are incorrect&quot; when I try to log into the Dexcom Clarity app on my smartphone? 

When the low utilization filter is applied, days with less than 50% CGM data capture will display.

What is a low utilization day?

In order to receive and see your Dexcom CGM data in Dexcom Clarity and your third-party apps and devices (e.g. Glooko app), please ensure the following settings:

Why am I not seeing data in Dexcom Clarity or in my third-party application?

Clinics can easily send email invitations to patients. All you have to do is accept the email invitation by entering the code provided in the invite from your physician or clinic. Then you will be linked to your physician&#x27;s office. 

How can I share information with my doctor? 

Go to https://clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

If you’re having trouble connecting your Dexcom Clarity data to your clinic, please go to connect.dexcom.eu to enter the clinic code.

What can I do if I am having trouble sharing data with my clinic through the Dexcom Clarity mobile app?

All data uploaded into Dexcom Clarity will remain accessible as long as the product is available for use. Please note that upon logging in to Clarity for the first time, Clarity may show limited data depending on when the account was created. 

How far back can I access my data?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

How do I access past data from Dexcom STUDIO?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

If you upload your receiver to the Clarity home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing. 

How can I share my data using a Dexcom Receiver?

Any event that is entered into your CGM will show up on Dexcom Clarity graphs when your data is updated from your Dexcom G5 Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom Clarity displays time in range from both daytime and nighttime ranges. 

How are ranges defined for Time in Range?

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The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive. All Dexcom adhesive formulations have passed irritation testing, allow for full sensor wear, and are latex free. 

I am experiencing skin irritation with Dexcom G7, what can I do?

No. You can’t log in with your email unless you used it to create and verify your Dexcom account. 

Can all Dexcom users log in with their email? 

Yes, the Dexcom G7 is approved for use with children 24 months and older.

Is the Dexcom G7 CGM System indicated for paediatric patients?

We understand that traveling requires careful planning, and we want to ensure your journey is as smooth as possible.

How can I prevent any issues while traveling?

No. The unique user ID you created when you set up your account is linked to all your glucose information. It can’t be changed.

I’m a current Dexcom user transitioning to a different Dexcom CGM system. Can I update my user ID and log in with my mobile number?

After the sensor session is over, peel the patch off like a band. To make it easier to remove, try the following methods

Removing your Dexcom G7 Sensor

You can ask Siri to read your Dexcom glucose readings and show your graph on the lock screen.

Is the Dexcom G7 app compatible with Siri?

To purchase a Dexcom receiver, please click here.

How do I get a Dexcom receiver?

The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; 

My phone is compatible with Dexcom G6, will it also work with Dexcom G7?

Instructions on how add patient’s Post-Meal Glucose target

How do I set patients Post-Meal Glucose target?

You should never close or quit the Dexcom G7 app.

Will my Dexcom G7 app work if the app is closed?

Some people may be sensitive to the sensor adhesive, so extra care can help.

How can I prevent skin irritation?

The G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights.

What information is shown on Dexcom Clarity Card?

If you are experiencing Signal Loss after pairing a sensor you may not have the latest version of Android 15.

Android™ 15 is compatible, but I am still experiencing Signal Loss.

Press the applicator more firmly against your skin before pushing the button. 

Why can’t I press the applicator button?

Bluetooth information is used to pair your Dexcom sensor.

Why am I getting a Bluetooth alert when I am pairing my sensor?

You have the option to use only the Dexcom G7 app on a compatible smart device,* only the receiver, or both at the same time.

Do I need to use my receiver?

Your user ID determines whether you will get a verification code by email or text message

How do I know if my cerification code will be send in an email or text message?

The steps in this FAQ are instructions for using your continuous glucose monitoring (CGM) system, not medical advice for your diabetes treatment decisions. 

How do I log events and use events to help manage my glucose?

Work with your care provider to set a post-meal glucose target and optimal timing, such as one or two hours, for post-meal glucose to be recorded in Dexcom Clarity.

How do I log post-meal glucose?

No, your smart device must have sound enabled to receive notification sounds.

Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb?

Follow up to ten (10) Sharers with Dexcom Follow...

How many Sharer’s can I follow?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

Check Dexcom’s compatibility chart before updating your smart device or mobile operating system (OS)...

What devices and software are compatible with Dexcom apps?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customize notification settings?

Allow notifications from Follow in your smart device settings...

What should I do if Follow says notifications are off?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended Android phone settings?

There are several reasons you may not receive expected notifications. In your Follow app...

Why am I not getting glucose notifications?

What are the recommended iPhone settings? 

Remotely monitor a Dexcom CGM user’s glucose with the Dexcom Follow app...

What is Dexcom Follow?

To see the last 24 hours of Sharer’s glucose readings...

How can I see the last 24 hours of my Sharer’s glucose readings?

If you’re changing your smart device, install the Dexcom Follow app on your new device...

How do I follow using my new smart device?

A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors.

What components are required with the new G6 system?

Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. (Please note: The G6 system will not work with the G5 Mobile app.) It is available for free from the Apple App or Google Play stores. The app is named &quot;Dexcom G6&quot;.

How do I set up the Dexcom G6 with my phone?

At this time, Dexcom will not have a recycling program. Dexcom recommends that users dispose of the used applicator following local guidelines for blood containing components.

Is Dexcom creating a recycling program for the sensor applicator at launch?

You have the option to use only the app, only the receiver, or both at the same time.

Health Connect is Google&#x27;s health and fitness tracking app available for use with Android devices. 

Can I share my glucose data with Health Connect?

Choose the phone you’re using to find out what the recommended phone settings are when using Dexcom G6 app.

What are the recommended phone settings for the Dexcom G6 app?

Just like G5 Mobile, approved sensor insertion sites are on the belly (age 2 years and older) or the upper buttocks (ages 2-17 years).

Where can I insert my G6 sensor?

Yes, G6 does work with Clarity. Patients will not need to register again. If you are already sharing with your clinic, the clinic will not need to reconnect.

Will Dexcom Clarity work with G6?

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

If you’re caring for a Dexcom user (minor or adult) you must create a dependent account for them to log in to their Dexcom CGM app or Clarity account.

How do I create my dependent’s account?

We understand you may be concerned about granting this permission

Why does the G6 Android app ask for Location Permission?

Yes, you can check your CGM information on your Apple Watch! 

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

iOS and Android platforms are compatible for Followers. To view the latest supported devices, visit http://www.dexcom.com/compatibility 

What smart phones are compatible with the Follow app? 

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

Your Dexcom G6 will notify you when your transmitter’s battery has died or if the system detects a problem

How do I replace my Dexcom G6 transmitter?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility

What smart devices are compatible with the G6?

During a sensor session, your Dexcom G6 may detect that the sensor can no longer determine your glucose reading. At this time, the sensor session will end and your receiver or compatible smart device* will display the “Sensor Failed” screen. You will now need to replace the sensor.

Why did my Dexcom G6 sensor fail after I started receiving readings from my current sensor session?

To set up your receiver, refer to the Set up receiver section in the Dexcom ONE+ Start Here guide

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