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How to remove your Sensor and Transmitter

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How to replace your Sensor

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Click to find out more about Dexcom Clarity and the Follow App

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A new Dexcom patient will receive the Dexcom G6 system including a transmitter and sensors. An optional touch screen receiver is available as well. If you decide to use a compatible smart device*, you will need to download the new Dexcom G6 app.

What components are required with the G6 system?

Go to http://www.dexcom.com/global to learn more.

Is Dexcom G6 available in my country?

Remotely monitor a Dexcom CGM user&#x27;s glucose with the Dexcom Follow app.

What is Dexcom Follow?

To create an online account with Dexcom, go to uam2.dexcom.com

How do I create a Dexcom user account?

Since April 2022, NHS England recommends that all people with type 1 diabetes are offered a glucose sensor such as Dexcom real time continuous glucose monitoring (CGM) System to manage their diabetes.

Is Dexcom G6 available on the NHS?

You must have a Dexcom account to use Dexcom Clarity. You must use the same Dexcom account for all your Dexcom devices

How do I log in to Dexcom Clarity?

The NHS has a separate funding agreement in place for flash glucose monitoring which means you may not automatically be eligible for CGM funding. Your diabetes healthcare professional can advise on whether funding for CGM could be an option for you.

Can I switch my NHS funding for Libre to Dexcom?

Customers may purchase Dexcom G6 directly from our online store.

Where can I purchase Dexcom G6?

The Dexcom G6 app has to be downloaded and is different from the Dexcom G5 Mobile app. It is available for free from the Apple App or Google Play stores.

How do I set up the Dexcom G6 with my phone?

Dexcom Continuous Glucose Monitoring (CGM) tracks glucose levels throughout the day and night and can alert you if your levels go too high or low.

What is Continuous Glucose Monitoring (CGM)?

Go to clarity.dexcom.eu from an internet browser with internet connection. Review Clarity&#x27;s list of computer and internet requirements if needed.

How do I get to Dexcom Clarity?

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated so zero fingersticks are required.

What is the Dexcom G6?

Visit our Dexcom Store to place your first Dexcom G6 order or to reorder supplies.

I am an existing customer. Can I upgrade to Dexcom G6?

iOS and Android platforms are compatible for Followers.

What smart phones are compatible with the Follow app?

Yes, Dexcom G6 is indicated for children as young as 2 years old.

Is this product approved for Pediatrics?

All requests for funding should be discussed with your diabetes healthcare professional. They are best placed to support any applications for funding on your behalf.

What is the process for applying for NHS funding for Dexcom?

Yes, please go to http://www.dexcom.com/global or contact your local Dexcom Representative for more details.

I&#x27;m an existing customer. Can I upgrade to Dexcom G6?

To find out if you are eligible to receive a Dexcom CGM System on the NHS talk to your Healthcare Professional. You can learn more about NHS funding for Dexcom.

How do I get Dexcom on prescription?

Dexcom CGM systems measure the glucose levels in the interstitial fluids just beneath your skin. Blood glucose meters measure glucose levels in your blood.

What is the difference between a Dexcom CGM sensor glucose value and blood glucose value (BGV)?

The Dexcom G6 is Dexcom&#x27;s latest generation continuous glucose monitoring (CGM) system. Unlike previous generations, this CGM system is factory-calibrated, so zero finger pricks are required.

What are the main differences between Dexcom G5 Mobile and G6?

Yes, you can check your CGM information on your Apple Watch! The Dexcom G6 app supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch?

This screen means you recently entered a calibration blood glucose value and the sensor is having trouble calibrating. Follow the directions on the screen to enter a fingerstick reading in 15 minutes to restore readings.

What does &#x27;Calibration error&#x27; mean?

The trend arrow tells you the speed and direction of your glucose level. When there is no arrow, it means more glucose readings are needed to establish your trend. This often occurs when you start a new sensor session. Your trend arrow should display after a few readings.

Why is my trend arrow missing?

The &#x27;Urgent Low Soon&#x27; alert is a new alert that can warn users in advance (within 20 minutes) of a severe hypoglycemic event (55 mg/dL or 3.1 mmol/L) - allowing them time to take appropriate action before an event happens.

Are there any changes with alarms and alerts?

The Dexcom G6 app or G6 Receiver will notify you when it is time to replace your G6 sensor after 10 days. Starting a new sensor takes only 4 quick steps.

How do I remove and replace the Dexcom G6 CGM sensor?

Your phone settings can prevent the Dexcom Follow app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended iPhone settings?

Your phone settings can prevent the Dexcom G6 app from working. Learn more about the settings that will allow your app to work as expected.

What are the recommended G6 iPhone settings?

The Signal Loss alert tells you when you&#x27;re not getting Dexcom ONE readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device.

What does the Signal Loss alert mean?

Yes, the Follow App works the same way as it did with the Dexcom G5 Mobile.

Does the Follow App work with G6?

Please contact your local Dexcom representative.

Who should I contact if I have questions regarding Dexcom Clarity?

Use this video as a guide when inserting a Dexcom G6 sensor using the sensor auto-applicator for easier, more consistent sensor insertions.

Dexcom G6 sensor insertion guide

Yes, you can check your CGM information on your wrist! The Dexcom CGM App supports Apple Watch and can be used to discreetly view your glucose reading, trend arrow, and trend graph. Use the digital crown to scroll the trend graph view between 1, 3, or 6 hours of data.

Can I view my Dexcom CGM data on an Apple Watch?

The transmitter SN is a series of numbers and/or letters that can be found in a number of locations

Entering your Transmitter SN into your Dexcom receiver

No. The Dexcom G6 CGM system is designed to eliminate the need for fingerstick calibrations* and can be used for 10 days without restart.

Can the sensor be restarted after 10 days?

Any event that is entered into your CGM will show up on Dexcom CLARITY graphs when your data is updated from your Dexcom Mobile CGM System or you upload your receiver to Clarity.

Will events entered into my CGM receiver show up in Dexcom Clarity?

See the factors that may cause a mismatch between BGM and your Dexcom G6 readings. Use the 20 rule, good technique, and calibration to mitigate them.

Dexcom G6 Readings VS Meter Values

A G6 transmitter lasts for three months (same as G5 Mobile).

How long does the Dexcom G6 transmitter last?

If you have irritated or sensitive skin please work with your healthcare professional (HCP).

How to avoid irritated/sensitive skin from sensor adhesive?

Learn the steps for changing and replacing the sensor on your Dexcom G6 CGM System, as well as starting a new session.

How Do I Change Dexcom G6 Sensor?

The Ambulatory Glucose Profile (AGP) is a licensed, standardised glucose report created by the International Diabetes Center (IDC). AGP provides a big picture view of your diabetes management and is only one part of understanding your glucose patterns.

What is the AGP Report?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings. Within smartphone settings, set the Region (iOS) and Language/Region (Android) to match your Dexcom account then, reinstall the Dexcom Clarity app and try again. Please contact your local Dexcom if you need further assistance.

Why do I see  &#x27;username or password are incorrect&#x27; when I try to log into the Dexcom Clarity app on my smartphone?

Time in Range is the percentage of time that glucose levels are in low, target and high ranges. Dexcom CLARITY displays time in range from both daytime and nighttime ranges.

How are ranges defined for Time in Range?

If you upload your receiver to the CLARITY home user account, you can share your home user account data with your health care provider. Your clinic will need to give you a sharing invitation via email or printed invitation to initiate sharing.

How can I share my data using a Dexcom Receiver?

Yes, G6 does work with Clarity. Patients will not need to register again.

Will Dexcom Clarity work with G6?

All data uploaded to Dexcom Clarity will remain accessible as long as the product is available for use. When logging in to Dexcom Clarity for the first time, there will be limited data depending on when the account was created. Going forward, data will continue to build as it is uploaded to Dexcom Clarity.

How far back can I access my data in Dexcom Clarity?

Under the Devices section of the Dexcom CLARITY Overview page you will find the alert settings and last upload for the device. These settings are for your reference and are separate from Dexcom CLARITY settings.

Does Dexcom Clarity have information about my receiver or smart device?

At this time, there is no mechanism to import the data from Dexcom STUDIO into Dexcom Clarity. Data stored in Dexcom STUDIO will continue to be viewable within Dexcom STUDIO.

 How do I access past data from Dexcom STUDIO?

For every release, a notification banner is posted at the top of the Dexcom Clarity on the day of the release. Follow the banner&#x27;s link to read the release notes. If the Uploader software is updated, the notification banner posts 2 weeks before the release.

How do I know when Dexcom Clarity has been updated?

Daily statistics are calculated values for the individual day of the week over the date range selected. For example, if the date range is for 14 days, all the CGM values collected on the two Mondays would be used in the Monday calculations. 

How are the Daily and Hourly Statistics calculated?

If you use a receiver, you log in to Clarity from a computer, connect your receiver, then follow the Clarity Upload Instructions. The data stored on your receiver will appear instantly.

How does Dexcom Clarity get my data?

When the low utilisation filter is applied, days with less than 50% CGM data capture will display.

What is a low utilisation day?

How to accept a sharing invitation from your clinic within the Clarity app

How can I share my Clarity reports with my healthcare professional?

The Clarity User Guide can be found and printed from the Clarity Help menu. Your local Dexcom representative can also provide a printed copy.

Where can I obtain a printed version of the Dexcom Clarity user guide?

In Dexcom CLARITY, use the Settings page to customise data display and sharing. Changes only apply to Dexcom CLARITY and do not change any settings on your Dexcom CGM system.

How can I customise Dexcom Clarity?

A broadband network connection of 1.5 Mbps or more is required to install the software from the web, upload data or view the online User Guide.

What are the computer and software requirements for Dexcom Clarity?

No, the G5 Mobile sensors, transmitters and receiver are not compatible with the G6 system. If you would like to use a compatible smart device*, you will need to download the new G6 app.

Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components?

How to share glucose data with Apple Health

How do I share my glucose data with the Apple Health app?

The option to enter calibrations was included to allow a user to manually calibrate the system in case the start-up calibration code is lost.

Does the G6 accept calibrations?

To use your Dexcom system with a new smart device, you first need to stop your sensor session on your current device. Next, install the Dexcom CGM app on your new smart device.

If I am replacing my smart device, what will I need to do?

We understand you may be concerned about granting this permission, but Dexcom does not use this permission to track your location.

Why does the G6 Android app ask for Location Permission?

Dexcom tests all apps on new OS versions, including public betas, after the OS is released. It may take several days or more to complete testing and update the app to be fully compatible with a new OS version. Dexcom recommends checking the compatibility before installing a new OS version on your smart device, and not installing the new version until we approve it.

How soon will Dexcom support new operating system (OS) versions after they are released?

A list of the Apple Operating Systems (iOS) and Android Operating Systems compatible with each Dexcom app are available at dexcom.com/compatibility.

What Smart Device Operating Systems are compatible with Dexcom Apps?

Yes, the Dexcom G6 app will be available for free download in the Google Play and Apple App Stores. The Dexcom G5 Mobile App will not work with a G6 System and vice versa.

Is there a new app for the G6?

A variety of iOS and Android smart devices are compatible with G6. Compatibility is listed here: www.dexcom.com/compatibility.

What smart devices are compatible with the G6?

What are the recommended Android phone settings?

What are the recommended G6 Android phone settings?

It is possible to use both a smart device and a receiver to provide CGM data. The smart device system streams data to the Clarity server, where that data is made available for reports after three hours.

Can I use both a receiver and smart device with Dexcom Clarity?

S Health is a health and fitness tracking app for Android devices. You can share your glucose data with S Health. S Health gets the information after a three-hour delay, not in real time.

How do I share my glucose data with the S Health app?

Ja, Follow-appen fungerer på samme måte som den gjorde med Dexcom G5 Mobile.

Fungerer Follow-appen med G6?

There are several reasons you may not receive expected notifications.

Why am I not getting glucose notifications?

Dexcom Share is a feature within the G6 app that allows for remote monitoring. One person, (the Sharer) may share their CGM data with another person (the Follower).

How do I share my G6 glucose data with followers?

The latest Follow release contains important updates to the app that improve user experience and enable Dexcom to better serve its customers.

Why was I asked to update my Dexcom Follow app?

How to see the last 24 hours of Sharer&#x27;s glucose readings.

How can I see the last 24 hours of my Sharer&#x27;s glucose readings?

Yes, you can choose which glucose notifications you receive for each Sharer. Changes to settings in the Follow app do not affect the Sharer&#x27;s CGM settings.

Can I customise notification settings?

Yes, you get Follow notifications when the app is closed.

Will I receive notifications if the Follow app is closed?

This icon means the transmitter and the sensor are not communicating. Make sure your transmitter is properly stored in the sensor pod. If the icon does not go away within 3 hours, contact your local distributor for assistance.

What does the hour glass icon mean?

Your transmitter is covered under a limited warranty for three months, starting from the shipment date. An alert message shows when your transmitter has about one week left. Replace the transmitter as soon as possible when you see the message.

How long does the transmitter last?

The question marks mean that the transmitter does not understand the sensor readings for the moment. You will want to wait a minimum of 3 hours for them to clear. If they do not clear within that time frame, please contact your local distributor for assistance.

What do the Question Marks (???) mean?

The Dexcom G6 sensor is approved to be worn up to 10 days.

How long can I wear the sensor?

At this time, Dexcom will not have a recycling program.

Is Dexcom creating a recycling program for the sensor applicator at launch?

The warranty life of the receiver is one year.

What is the receiver warranty?

Before upgrading your smart device or its operating system, check dexcom.com/compatibility. Automatic updates of the app or your device operating system can change settings or shut down the app. Always update your smart device manually and verify correct device settings afterward.

Will updating my smart device affect how I can use my G6?

Yes, you can check your CGM on your wrist! The Android app supports Android Wear watches to discreetly view your glucose reading, trend arrow, and trend graph.

Can I view my Dexcom CGM data on an Android Wear watch?

Each year we assess whether to keep supporting older Operating Systems (OS) for Dexcom apps. When an OS you&#x27;re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Why am I being asked to update my phone&#x27;s operating system (OS) to continue getting Dexcom app updates?

We are always adding (and in this case removing) new phones to/from our compatibility list. Please check the website for the most up-to-date list of compatible phones.

Are there any devices that are compatible with G5 that are not compatible with G6?

If you are experiencing a Sensor Error alert and are not getting Dexcom G6 readings, it means the sensor is temporarily unable to measure the glucose OR your components are not communicating. Tap the alert to get more information.

What does the Dexcom G6 Sensor Error mean and what do I do when I get this message?

This alert tells you when you’re not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something between your transmitter and your display device

What is the difference between the Dexcom G6 Signal Loss, Sensor Error, and No Readings alerts?

The &#x27;Bluetooth is off&#x27; alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your smart device. Refer to your smart device guide to turn on your Bluetooth.

What does the &#x27;Bluetooth is off&#x27; alert mean?

This icon means you need to enter a calibration and will appear when it is time for your 12-hour calibration update, or any other time an additional calibration is needed.

What does the blood drop icon mean?

The status area is located in the upper right corner of your receiver screen. This area alerts you to calibration updates, calibration errors and sensor glucose reading issues.

What is the status area?

If your Dexcom G6 transmitter didn’t pair with a display device and you are seeing a Transmitter Not Found alert, read our solutions.

Dexcom G6 CGM System

Dexcom G6 CGM System topics

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