Troubleshooting

Troubleshooting

Username or password are incorrect Dexcom CLARITY app?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings.
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Who should I contact if I have questions regarding Dexcom CLARITY?

Please contact the Dexcom CARE team at 1-844-832-1810.

Need Additional Help?

Dexcom users getting technical support from dexcom representatives

Technical Support

Dexcom CGM product troubleshooting and Clarity software support
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Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & Diabetes Education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• LBL019203 Rev001

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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