Troubleshooting

Troubleshooting

Username or password are incorrect Dexcom CLARITY app?

Login issues can be caused by having the incorrect country or region selected in your smartphone settings.
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Who should I contact if I have questions regarding Dexcom CLARITY?

Please contact the Dexcom CARE team at 1-844-832-1810.

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Technical Support

Dexcom CGM product troubleshooting and Clarity software support
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Dexcom users getting onboarding support from Dexcom Care team

Dexcom Care

Training & support for new Dexcom users

Our experts are here to help.

Customer support

Reorders and general inquiries

Insurance support

Insurance questions and new CGM inquiries

Product support

Dexcom CGM product troubleshooting and CLARITY software support

Dexcom CARE

Training & support for new Dexcom users
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• LBL019203 Rev001

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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