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Patient support services we offer
Diabetes Education
Reimbursement & Insurance Support
Financial Assistance
CGM Product Training
Technical Product Support
Shipping & Invoicing Support
Get support with inserting your Dexcom CGM or with a technical problem
Technical product support

Are you having a technical issue with your Dexcom CGM System? Our 24/7 Tech Support team can help troubleshoot issues with your mobile app, receiver, or sensor.
If you need immediate assistance, call our 24/7 Tech Support line at 1-844-832-1810. You can also report the issue via My Dexcom Account to have an agent follow up with you.
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Submit a support request with My Dexcom Account

Along with getting support, you can track support tickets, streamline family management, and manage your profile with My Dexcom Account.

Common resource quick links

What is continuous glucose monitoring (CGM)?
  • Learn more about CGM
.
The CGM Blog: resources for living with diabetes
Private and public insurance coverage in Canada
Dexcom G7 user at work.
Dexcom Savings Program, save up to 20%
Overview of Dexcom G7
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The Dexcom Help Centre is a self-serve option with FAQs
Contact Technical Product Support to submit a request
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Download our
PDF User Guides

Dexcom Care is here to help.

Reimbursement & insurance support

A summary of online resources and enroll to speak with our Insurance Specialists.

Financial assistance

Those in need of copay assistance can take advantage of the Dexcom G7 Patient Benefit Program.

CGM & diabetes education

Support with setting up your app or receiver, and you can book a training session with a Certified Diabetes Educator (CDE).

Technical product support

For troubleshooting technical issues, with the Dexcom CGM mobile app, receiver or the Dexcom sensor.
Dexcom, Dexcom G6, Dexcom G7, Dexcom G5 Mobile, Dexcom G4, Dexcom Follow, Dexcom Share and Dexcom Clarity are registered trademarks of Dexcom Inc. in the U.S. and may be registered in other countries.

LBL-1001709 Rev001

• MAT-5198.

© 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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