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Patient support services we offer
Diabetes Education
Get support with inserting your Dexcom CGM or with a technical problem
Technical product support

For immediate assistance, call our 24/7 Technical Support 1-844-832-1810

Are you having technical issues using a Dexcom product? Our 24/7 Technical Product Support team can help troubleshoot issues with a Dexcom CGM mobile app, receiver, or the Dexcom CGM sensor itself. They can also assess your product issues and provide replacements where appropriate.
If you have an issue that needs immediate support, this is the right team to help guide you. For immediate assistance, call 1-844-832-1810 (Available 24 hours a day, 7 days a week). Alternatively, click here to report your issue and have an agent follow up with you.
  • Request product support
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Common resource quick links

What is continuous glucose monitoring (CGM)?
  • Learn more about CGM
.
The CGM Blog: resources for living with diabetes
Private and public insurance coverage in Canada
Dexcom G7 user at work.
Dexcom G7 patient benefit program, save up to 20%
Overview of Dexcom G7
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The Dexcom Help Centre is a self-serve option with FAQs
Contact Technical Product Support to submit a request
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Download our
PDF User Guides

Dexcom Care is here to help.

LBL-1001709 Rev001

MAT-5198.

© © 2024 Dexcom Canada, Co. All rights reserved. This product is covered by US Patent.

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