What do I need to know about the latest Dexcom Follow app update?

I currently use Follow. How do I update to the latest version?​

To upgrade to the new Follow app, download the Dexcom Follow app from the Apple App Store or Google Play Store for Android devices.

What happens to my data when I move to the new Follow app?​

When you log in to the new Follow app with your Dexcom account, any existing sharers (where invitations were sent to the same email address as your login email) will be automatically matched, and data will populate within approximately 1 minute.​

Will my existing Follow app continue to be supported?​

With the launch of our latest Follow app, previous versions will no longer be updated. We encourage you to upgrade to the latest version soon. Contact Tech Support at 1-844-832-1810 (available 24 hours a day, 7 days a week). for assistance with the upgrade process.​

What are the main updates with the new Follow app?​

The latest Follow app now includes:​

• A new and improved design experience ​
• Cross-regional syncing so you and your Followers can connect across country lines ​
• Home widgets for check-ins at a glance​ (Android only)

I use the G7 app. Do I need to resend my invites to my followers?​

The new Follow app will have an auto-import feature for existing Follow users to import their Sharer’s connection during the onboarding process, as long as users login with the same email address.​

I use the Follow app. Do I need to re-connect with the people I follow?​

No, the new Follow app will automatically import your sharers during the onboarding process, as long as you login with the same email address.​

Both the Sharer’s and Follower’s smart devices must have a mobile data connection or Wi-Fi. For a list of smart devices compatible with Dexcom apps, see our Dexcom Compatibility page.