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Understanding Diabetes & Glucose Monitoring

Understanding Diabetes and Continuous Glucose Monitoring

Coverage and Ordering

How to Order

Insurance Coverage in Canada

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Yes, Dexcom G7 can be worn during pregnancy for all types of diabetes (type 1, type 2, or gestational).

Can Dexcom be worn during pregnancy?

Children ages 2-6 years old can wear the Dexcom G7 sensor on the upper buttocks.

Indicated age range to wear the sensor on the upper buttocks

Dexcom G7 builds on the power of Dexcom G6 while adding some exciting new features.

What are the main differences between Dexcom G7 and Dexcom G6?

Dexcom G7 offers a better way to help people gain greater control of their diabetes, so they can more confidently manage it each day.

What is the Dexcom G7 CGM System?

Yes, Dexcom G7 is for children two years and older with any type of diabetes.

Is the product indicated for children?

The new Dexcom G7 CGM System requires sensors and a compatible display device.

What components are required with the new Dexcom G7 CGM System?

Yes! Dexcom G7 is exclusively available at pharmacies across Canada. We suggest that you call ahead to ensure your pharmacy have supplies in stock before visiting.

Is Dexcom available at my pharmacy?

Learn where to find information regarding G7 insurance coverage here.

Is Dexcom G7 covered by my insurance?

You can purchase the Dexcom G7 at the pharmacy of your choice. For those with insurance, make sure that you get a prescription for Dexcom G7 from your healthcare professional.

How do I purchase Dexcom G7?

Dexcom G7 is for people two years and older with any type of diabetes including type 1, type 2, or gestational diabetes.

Who Is Dexcom G7 for?

The Dexcom G7 Apple widget lets you see your glucose numbers on your lock screen or home screen without opening the app.

How does the Dexcom G7 Apple Widget work?

Dexcom G7 sensors may be inserted on the back of the upper arm, the abdomen (not indicated for pregnant women), or the upper buttocks (ages 2-6 years old only).

Where can I insert my Dexcom G7 sensor?

To install the Dexcom G7 Apple Widget, you must first update your Dexcom G7 App to version 1.7.0 or later via the App Store.

How do you install the Dexcom G7 Apple Widget?

Your smartphone settings can prevent the Dexcom G7 app from working optimally and may prevent notifications or may override alert volumes or functions.

What are the recommended Dexcom G7 Android smartphone settings?

The Android Bluetooth implementation we use for OS 10 and 11 requires you to give us this level of Location Permission so we can connect and communicate continuously with the Dexcom G7 sensor.

Why does the Dexcom G7 app ask for Location Permission when used on Android smartphones?

The first time you start the Dexcom G7 app, it verifies that the country you are in matches the country of residence in your account. This ensures you will get the resources and features approved for use where you are currently located.

Why does the Dexcom G7 app ask for my location?

The Dexcom G7 app includes an Apple Watch app. Use the watch app to get your current glucose value, trend, and a 1, 3, or 6 hour graph of past readings. Swipe the screen to move back and forth between different views.

Are there Apple Watch complications for Dexcom G7?

Your smartphone settings can prevent the Dexcom G7 app from working optimally. Your smartphone settings may prevent notifications or may override alert volumes or functions.

What are the recommended Dexcom G7 iPhone settings?

Press the applicator more firmly against your skin before pushing the button. You can’t press the applicator button until you push the applicator so firmly against your skin that the clear safety guard pushes in.

Why can’t I press the applicator button?

The widget changes for different situations, such as these...

Why is the Dexcom G7 Apple Widget displaying &quot;---&quot; and not my glucose number?

Ask a friend, family member, or healthcare provider to help insert your first Dexcom G7 sensor and overpatch.

Troubleshooting Dexcom G7 sensor insertion and overpatch application on the back of the arm

No. Dexcom G6 sensors, transmitters, and receivers are not compatible with the Dexcom G7 CGM app, sensors, nor receiver.

Can I use Dexcom G6 components with my Dexcom G7?

Insulin and food both take time to work. Avoid getting repeated alerts while you wait. To do so, go into the alert settings and turn off the Snooze feature.

How do I stop repeated alerts?

If using the app, consider setting up a second alert profile to sleep uninterrupted (unless you go low) by turning off any alerts that aren’t essential for you.

How can I get fewer nighttime alerts?

You have the option to use only the Dexcom G7 app on a compatible smart device, only the receiver, or both at the same time.

Do I need a receiver or reader to use the Dexcom G7?

No restarts are allowed. The Dexcom G7 sensor sends glucose data to a user’s compatible display device for up to 10 days with a 12-hour grace period at the end.

Can the sensor be restarted after 10 days?

Dexcom G7 has new alert sounds and sound options. The new Quiet Mode allows users to override phone settings...

Are there any changes to alerts for Dexcom G7 compared to Dexcom G6?

You can see the events you’ve tracked on your display device. On the receiver, navigate to the Event Log, and you’ll see a list of the last 15 events you logged.

Where can I see past events that I logged on the Dexcom G7 receiver?

Quiet Modes allow you to quickly change your alerts to be more discreet by overriding each alert’s Sound/Vibrate setting.

What are Quiet Modes?

You can see the events you’ve tracked on your display device. In the app, navigate to the History tab, and you’ll see a list of the events logged in the last 3 days.

Where can I see past events that I logged in the Dexcom G7 app?

The Dexcom G7 sensor is indicated to be worn for up to 10 days, with a 12-hour grace period at the end.

How long can I wear the Dexcom G7 sensor?

You can turn off most alerts in their settings. The alerts you can’t turn off in their settings – Urgent Low and technical alerts (like Sensor Fail) – can be set to vibrate using Quiet Modes in the app or Alert Sounds on the receiver.

How do I turn off alerts that I don’t need?

If using an Apple smart device, you’ll need to enable Critical Alerts during the app onboarding process in order to use the Dexcom G7 app.

I have an iOS device. Do I have to turn on my Critical Alerts?

You should never close or quit the Dexcom G7 app. To get your glucose readings and alerts—or to share with your followers—the app must run in the background.

Will my Dexcom G7 app work if the app is closed?

In the receiver, you can track insulin doses, food, and BG meter values. You can also edit and delete events.

What events can be tracked in the Dexcom receiver?

Go to Profile &gt; Alerts to customize each alert...

How do I customize Dexcom G7 alert settings?

The Dexcom G7 sensor is waterproof up to 8 feet (2.4 meters). You can also get the sensor wet while bathing, showering, or swimming. The Dexcom G7 receiver is not waterproof.

Can I get Dexcom G7 wet?

This setting can be enabled for up to 6 hours, allowing total silence when it is needed. When this setting is enabled, all Dexcom G7 alerts will be silent, and the user will not hear sounds or feel vibrations related to any alerts.

How do I set my alerts to Silence All?

Dexcom recommends that you dispose of used Dexcom G7 applicators following local guidelines for blood-containing components.

What do I do with the applicator after use?

First, on the receiver, go to Menu &gt; Events &gt; Blood Glucose. Next, select Log Blood Glucose, or to use the BG value as a calibration, select Use as Calibration.  Then, follow onscreen instructions.

How do I log BG meter values or calibrations on the Dexcom G7 receiver?

You can share your glucose data with Apple Health, a health and fitness tracking app included on Apple devices.

How do I share my glucose data with the Apple Health app?

In the app, you can track insulin doses, meals, activity, and blood glucose (BG) meter values. Track events anytime, as they occur or up to 30 days later. You can also delete events.

What events can be tracked in the Dexcom G7 app?

Yes, the Dexcom Follow app, works the same way as it did with the Dexcom G6 app on compatible smart devices.

Does the Dexcom Follow app work with Dexcom G7?

Dexcom Share is a feature within the Dexcom G7 app that allows for remote monitoring. One person (the Sharer) may share their CGM data with up to 10 designated individuals (the Followers).

How do I share my Dexcom G7 glucose data with followers?

Yes, Dexcom G7 works with Dexcom Clarity. Users who used Dexcom Clarity with Dexcom G6 do not need to register again

Will Dexcom Clarity work with Dexcom G7?

Although you can change your target range in the Dexcom Clarity App and website, the G7 Clarity Card display defaults to the following recommended ranges from an international consensus...

Why can&#x27;t I adjust my target range in the Dexcom G7 Clarity Card?

The Dexcom G7 app conveniently integrates a Clarity data summary (called the Clarity card) into the home screen of the G7 app for quick and easy insights. In the clarity card you will find...

What information is shown on the Clarity Card in the Dexcom G7 app?

Dexcom G7 is compatible with the latest Apple iPhones and many popular Android devices. We are regularly adding more devices, so please visit dexcom.com/compatibility for the latest list.

What smart devices are compatible with Dexcom G7?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible. Please reach out to the pump company for the most current launch timelines.

When will insulin pumps connected to Dexcom G6 be compatible with Dexcom G7?

If you were prescribed Dexcom G7 and you need to switch back to Dexcom G6, reach out to your doctor and obtain a new prescription for Dexcom G6.

I am currently using Dexcom G7 and I would like to use an insulin pump connected to Dexcom.

Before upgrading your smart phone or its operating system, check dexcom.com/compatibility...

Will updating my smart phone affect how I can use my Dexcom G7?

We recommend continuing to use your connected system with Dexcom G6. You will be able to switch to Dexcom G7 as soon as the compatibility with our partner’s product is available and your pump system is updated (if needed).

I am currently using an insulin pump connected with Dexcom G6. What do I do?

The latest Apple iPhones and many of the popular Android smart phones are compatible with both Dexcom G6 and G7; however, there are some differences between the systems...

My phone is compatible with Dexcom G6, will it also work with Dexcom G7?

Dexcom is working closely with our insulin pump partners to integrate Dexcom G7 into current and future automated insulin delivery (AID) systems as quickly as possible.

My connected insulin pump doesn’t work with Dexcom G7 yet, how do I get back on G6?

In order to receive and see your Dexcom CGM data in third-party apps and devices that are Dexcom connected partners (e.g. Digital Health apps and Lifestyle devices), please ensure the following settings..

Why am I not seeing my Dexcom CGM data in third party Dexcom connected partner applications?

You should order Decom G6. As soon as your connected pump integrate with Dexcom G7, you will be able to switch to Dexcom G7.

I would like to use an insulin pump connected to Dexcom. Which sensor should I order?

We assess whether to keep supporting older Operating Systems (OS) for Dexcom apps on an annual basis. When an OS you’re using is no longer supported for your Dexcom app, we will ask you to update your OS to continue getting app updates.

Why am I being asked to update my smartphone’s operating system (OS) to continue getting Dexcom G7 app updates?

The Dexcom G7 sensor can only connect with one smart device at a time...

If I am replacing my compatible smart device, what will I need to do?

Follow the insertion instructions carefully and be sure to use the sensor overpatch included with your G7 sensor. Here are some tips that may help you keep your sensor on for the entire sensor session.

What can I do to keep the adhesive patch from peeling off my body?

Get tips to prevent signal loss for your Dexcom G7 app or receiver.

How should I respond to the Signal Loss alert?

Refer to the Dexcom G7 User Guide for information on Dexcom G7 accuracy. For further support needed, you can also reach out to Dexcom 24 Hour Technical Support or the Dexcom CARE team for immediate assistance.

What do I do if my CGM values seem inaccurate?

Please visit status.dexcom.com for real-time updates on the status of Dexcom products.

My system seems to be experiencing an outage. What do I do?

If you have entered a calibration, you may see Calibration Not Used in your History tab. This means that your Dexcom G7 sensor was not able to use the calibration you entered, so your glucose readings may not be aligned to your blood glucose (BG) meter.

What does Calibration Not Used mean?

Check here for a live update on the status of the Dexcom Continuous Glucose Monitoring (CGM) servers, including the Dexcom G6 and Follow.

What is the status of the Dexcom server system?

Contact Technical Support to receive a replacement voucher which you can use at any pharmacy in Canada What is the status of the Dexcom server system?

The “Bluetooth is off” alert means this function is turned off. It will either show as App Bluetooth is off or Phone Bluetooth is off. Bluetooth must be on to get glucose information on your display device.

What does the “Bluetooth is off” alert mean?

The Dexcom G7 has a new sensor patch that contains medical-grade, pressure-sensitive, acrylic-based adhesive, like the previous G6 patch. The only difference in the adhesive is a slight change in the formulation.

I am experiencing skin irritation with Dexcom G7, what can I do?

Contact Technical Support to receive a replacement voucher which you can use at any pharmacy in Canada to get a Dexcom G7 sensor replacement.

How to get a Dexcom G7 sensor replacement for a failed sensor or product issue

Pairing usually takes less than 10 minutes. If it takes longer, use these troubleshooting tips. You can also go to the Help screen on your display device for more information.

Why is my display device still “Searching for sensor” and not pairing?

Some people may be sensitive to the sensor adhesive, so extra care can help. Follow the insertion instructions carefully, review the site preparation tips here, and consider these tips..

How can I prevent skin irritation?

The trend arrow tells you the speed and direction of your glucose level. There are times that the Dexcom G7 sensor may be temporarily unable to accurately measure this and will not show trend arrow on your display device.

Why is my trend arrow missing?

Before inserting a new sensor, remove old sensors from your phone&#x27;s list of Bluetooth connections. There may be more than one sensor listed because your phone saves each sensor as a new device in the Bluetooth connections list.

How do you remove old G7 sensors from my device’s Bluetooth list?

Have you ever wondered why your blood glucose (BG) meter and Dexcom G7 reading are not the exact same number. One explanation is that a BG meter measures glucose from the blood while Dexcom G7 measures interstitial fluid, so those numbers may be different.

What’s the difference between my BG meter reading and CGM reading?

The Signal Loss Alert occurs when your display device* temporarily stops getting glucose readings from your Dexcom G7 sensor...

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